Privacy Policy

Last Updated: 06 September 2024

SOS Auto Company enables you to access convenient car rental, car sharing, and ride-hailing services designed to make transportation seamless and efficient. We place great importance on safeguarding your personal data and are committed to processing it in a transparent and secure manner. This privacy policy explains what information we collect, how we use it, and the steps we take to ensure its protection.

Collecting and Using Personal Data

Collection of Personal Data

We collect the following types of information to provide and improve our Services:

Personal Information

When you register for an account or use our Services, we may collect personal information, including but not limited to:

• Name

• Email address

• Phone number

• Driver’s license information (for car rental and car sharing)

• Identity card

Usage Data

We may also collect data about how you access and use the Services, such as:

• Location data (GPS data while using car rental, car sharing, or ride services)

Vehicle Data

When using our car rental or car-sharing services, we may collect information about:

• Vehicle usage (e.g., mileage, fuel consumption)

• Trip data (e.g., locations traveled, start and end times)

Use of Personal Data

We use the information we collect for the following purposes:

• To provide our Services (car rental, car sharing, and ride-hailing)

• To process payments and manage billing

• To verify your identity and eligibility to use certain services (e.g., checking driver's license information)

• To communicate with you (e.g., sending booking confirmations, updates, and promotions)

• To improve our Services by analyzing usage trends and customer feedback

• For legal and security purposes, such as preventing fraud or ensuring the safety of our drivers, passengers, and vehicles

Sharing of Personal Data 

We are committed to not selling, renting, or sharing your personal data with third parties without your explicit consent, except in the following case:

• Legal Obligations: If the law requires us to disclose your information.

Permissions:

• Notifications: To keep you informed about important updates, booking confirmations, and service alerts, this application requires access to notifications.

• Camera: The camera is required for purposes such as scanning your driver's license and verifying your identity during account setup or vehicle pickup.

• Photo Library: Access to your photo library allows you to upload documents or images (e.g. proof of identification) directly from your device.

• Location: Location access is essential for providing accurate services such as finding nearby vehicles, enabling ride-hailing, and calculating trip routes. It also ensures we can offer you localized services and support, such as nearby car rental stations or available cars for sharing.

We do not store your location and do not share it with third-party applications.

Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us to request deletion.

Data Security and Retention

Data Security 

We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure, or unauthorized access. These measures include: 

• Data Encryption: Using encryption technologies to protect sensitive data. 

• Regular Monitoring and Audits: Continuous monitoring of our systems to detect and prevent vulnerabilities. 

Data Retention

We retain your personal data as long as necessary to achieve the purposes described in this policy or to comply with legal requirements. At the end of this period, your data will be securely deleted or anonymized. 

Your Rights

Under data protection legislation, you have the following rights: 

1. Access: Right to request a copy of your personal data. 

2. Rectification: Right to request the correction of inaccurate or incomplete data. 

3. Deletion: Right to request the deletion of your personal data. 

4. Objection: Right to object to the processing of your data for legitimate reasons. 

To exercise any of these rights, please contact us at admin@soscompagnie.com. 

Policy Changes 

We reserve the right to modify this data protection policy at any time. Any changes will be posted on this page, and if the changes are significant, we will inform you by email or through a notification on the application.

By using our application, you accept the terms of this data protection policy. We thank you for your trust and are committed to protecting your privacy.