Privacy Policy for SORTED

Effective date: [22/06/2026]

SORTED is operated by Montrose Labs.

This Privacy Policy explains how SORTED collects, uses, stores and protects your information when you use the SORTED mobile app, web app or related services.

SORTED helps users organise everyday tasks, draft messages, manage documents, create reminders and track follow-ups. SORTED provides organisation and drafting support only. It does not provide professional legal, medical, financial or emergency advice.

If you do not agree with this Privacy Policy, please do not use SORTED.

1. Who we are

App name: SORTED
Developer/Business: Montrose Labs
Website: https://sorted.montroselabs.co.uk
Contact email: [sorted.support@montroselabs.co.uk]

For privacy questions, data requests or account deletion requests, contact us at:

[sorted.support@montroselabs.co.uk]

2. Information we collect

SORTED may collect the following types of information.

Account information

When you create or use an account, we may collect:

·       Name

·       Email address

·       Login provider information, such as Apple, Google or email sign-in

·       Profile settings

·       Country or region

·       Language and timezone preferences

If you use Sign in with Apple, Apple may provide a private relay email address instead of your personal email address.

App content you create

SORTED may store information that you choose to enter into the app, including:

·       Tasks

·       Action cards

·       Reminders

·       Checklists

·       Notes

·       Draft messages

·       Case summaries

·       Follow-up history

·       Organisation or contact details you manually add

Documents and uploaded files

If you upload documents, screenshots, letters, receipts, forms or images, SORTED may process and store:

·       File name

·       File type

·       Uploaded file

·       Extracted text

·       Document summary

·       Reference numbers

·       Dates and deadlines

·       Amounts

·       Organisations mentioned in the file

·       Suggested actions generated from the document

You should not upload documents that you do not want processed by SORTED.

Voice information

If you use voice features, SORTED may process:

·       Voice notes

·       Transcripts

·       Voice-created tasks

·       Voice-created reminders

SORTED should not permanently store raw voice recordings by default unless the app clearly asks for permission or provides a setting to save them. Transcripts may be stored if you choose to save the related action, task or reminder.

AI interaction data

When you use AI features, SORTED may process:

·       Your prompt or request

·       Uploaded text or document content

·       AI-generated summaries

·       AI-generated draft messages

·       Suggested next steps

·       AI feedback, such as helpful, not helpful or reported unsafe response

AI outputs may be inaccurate. You should review all important information before relying on it.

Technical and usage information

We may collect basic technical information to help the app work properly, such as:

·       Device type

·       Operating system

·       Browser or app version

·       App performance data

·       Crash logs

·       Error logs

·       Feature usage

·       Authentication status

·       Approximate location based on region settings, if provided

We do not intentionally collect precise GPS location unless a specific feature asks for it and you grant permission.

3. How we use your information

We use your information to:

·       Create and manage your account

·       Save your tasks, reminders, documents and follow-ups

·       Generate action plans, summaries and draft messages

·       Provide AI-powered organisation and drafting support

·       Detect deadlines, dates and useful details in uploaded documents

·       Send reminders and notifications where enabled

·       Improve app performance and reliability

·       Respond to support requests

·       Investigate bugs, abuse or unsafe AI outputs

·       Maintain privacy, security and fraud prevention

·       Comply with legal obligations where required

4. AI processing

SORTED uses AI to help summarise information, draft messages and suggest practical next steps.

AI may be used to process:

·       Text you type into SORTED

·       Voice transcripts

·       Uploaded document text

·       Case notes

·       Draft messages

·       Follow-up requests

AI-generated information may be incomplete, outdated or incorrect. SORTED is not a substitute for professional advice.

SORTED does not provide:

·       Legal advice

·       Financial advice

·       Medical advice

·       Emergency advice

·       Guaranteed outcomes

·       Professional representation

For important legal, financial, medical or emergency matters, you should contact a qualified professional or the relevant official service.

5. Legal, financial and health-related content

SORTED may help you organise information or draft messages relating to legal, financial or health administration topics.

However:

·       SORTED does not act as a lawyer.

·       SORTED does not act as a financial adviser.

·       SORTED does not act as a doctor or medical professional.

·       SORTED does not make decisions for you.

·       SORTED does not guarantee that any draft, action or suggested step is correct.

Where relevant, SORTED may show links to official or trusted sources so you can check information yourself.

You are responsible for reviewing any information before sending messages, making decisions or taking action.

6. Notifications and reminders

If you enable notifications, SORTED may send reminders about:

·       Tasks

·       Deadlines

·       Follow-ups

·       Waiting replies

·       Daily briefings

·       App updates

You can manage notification settings in your device settings or inside the app where available.

If spoken notifications or voice briefings are enabled, you should consider whether sensitive information may be heard by others. SORTED may provide privacy settings to hide sensitive notification details.

7. How we share information

We do not sell your personal information.

We may share information only where necessary to operate SORTED, such as with:

·       Authentication providers, such as Apple or Google

·       Hosting and database providers

·       AI processing providers

·       Analytics and crash-reporting providers

·       Email or notification service providers

·       Payment providers, if subscriptions are enabled

·       Legal or regulatory authorities where required by law

These providers may process data on our behalf to help deliver the app.

We aim to share only the information needed for each service to function.

8. Data storage and security

We use reasonable technical and organisational measures to protect your information.

These may include:

·       Secure authentication

·       Encrypted connections

·       Access controls

·       Account-level permissions

·       Data deletion tools

·       Secure storage for app data where supported

However, no app, website or online service can guarantee complete security.

You are responsible for keeping your login details secure and for not uploading information you do not want processed.

9. Data retention

We keep your information for as long as needed to provide SORTED, comply with legal requirements, resolve disputes and maintain security.

You may be able to delete:

·       Individual tasks

·       Documents

·       Draft messages

·       Voice transcripts

·       AI history

·       Reminders

·       Your account

When you delete data, it may take a reasonable time for backups and logs to be fully removed from our systems.

10. Your privacy choices

Depending on your location and applicable law, you may have the right to:

·       Access your personal information

·       Correct inaccurate information

·       Delete your information

·       Export your data

·       Withdraw consent for certain processing

·       Object to certain processing

·       Restrict certain processing

·       Contact a data protection authority

To make a privacy request, contact:

[sorted.support@montroselabs.co.uk]

We may need to verify your identity before completing certain requests.

11. Account deletion

You may request account deletion through the app where available or by contacting us at:

[sorted.support@montroselabs.co.uk]

Deleting your account may remove or anonymise:

·       Profile information

·       Actions

·       Documents

·       Drafts

·       Reminders

·       Voice transcripts

·       AI history

·       Notification settings

Some information may be retained where required for legal, security, fraud-prevention or accounting purposes.

12. Children’s privacy

SORTED is not intended for children under 13.

If you are under 13, do not use SORTED.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.

If you believe a child has provided personal information to SORTED, contact us at:

[sorted.support@montroselabs.co.uk]

13. International users

SORTED may be used in different countries and regions.

Your information may be processed in countries other than the country where you live. Where required, we aim to use appropriate safeguards for international data transfers.

Region-specific guidance may not be available everywhere. If guidance is unavailable for your region, SORTED may still help organise your tasks and draft messages, but you should check official local sources before making important decisions.

14. Third-party links

SORTED may contain links to third-party websites, such as government services, regulators, charities, professional bodies or support organisations.

We are not responsible for the privacy practices, content or accuracy of third-party websites.

You should review the privacy policy of any third-party site you visit.

15. App Store and Google Play

If you download SORTED through the Apple App Store or Google Play, Apple or Google may collect information according to their own privacy policies.

Your use of those stores is governed by their own terms and privacy policies.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify you through the app, by email or by updating the effective date at the top of this page.

Your continued use of SORTED after changes are posted means you accept the updated Privacy Policy.

17. Contact us

For questions, privacy requests, support or account deletion, contact:

Montrose Labs
Email: [sorted.support@montroselabs.co.uk]
Website: https://sorted.montroselabs.co.uk