Privacy Policy

Effective Date: August 3, 2026

Privacy Policy for Sooperbuddy Platform

This Privacy Policy applies to the following applications operated by Sooperbuddy:

• Sooperbuddy – Customer App

• Sooperbuddy Rider – Delivery Partner App

• Sooperbuddy Vendor – Restaurant Partner App

Throughout this Privacy Policy, these applications are collectively referred to as the "Services", "Apps", or "Platform."

By using any of our applications, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Sooperbuddy is a technology platform that connects customers, restaurants, and delivery partners to facilitate food ordering and delivery services.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: Sooper.buddyopcpvtlt@gmail.com

2. Information We Collect

The information collected depends on which application you use.

A. Customer (Sooperbuddy)

We may collect:

• Full Name

• Email Address

• Mobile Number

• Delivery Address

• Saved Addresses

• Order History

• Payment Information (processed through secure payment providers)

• Profile Photo (optional)

• Customer Support Messages

B. Delivery Partner (Sooperbuddy Rider)

We may collect:

• Full Name

• Email Address

• Mobile Number

• Profile Photo

• Government-issued Identification (where required)

• Driving License

• Vehicle Information

• Vehicle Registration Details

• Insurance Information (if required)

• Bank Account Details (for payouts)

• Live GPS Location

• Delivery History

• Earnings Information

• Device Information

C. Restaurant Partner (Sooperbuddy Vendor)

We may collect:

• Restaurant Name

• Owner Name

• Business Email

• Mobile Number

• Restaurant Address

• GST or Tax Information (if applicable)

• Business Registration Details

• Bank Account Details

• Menu Information

• Food Images

• Operating Hours

• Restaurant Documents

• Order Information

3. Device Information

For all apps, we may automatically collect:

• Device Model

• Operating System

• App Version

• Device ID

• IP Address

• Language

• Time Zone

• Mobile Network Information

4. Location Information

Location access may be requested depending on the application.

Customer App

Location is used to:

• Find nearby restaurants

• Show delivery availability

• Improve address accuracy

Customers may disable location access at any time.

Rider App

Continuous location access may be required:

• During active deliveries

• To provide live order tracking

• To assign nearby delivery requests

• To calculate delivery routes

• To improve delivery efficiency

Location may be collected while the Rider App is running, including during active deliveries where permitted by device settings and applicable law.

Vendor App

Location may be used to:

• Verify restaurant location

• Display restaurant information accurately

• Improve delivery operations

5. Camera and Media Access

Depending on app features, permission may be requested to:

• Upload profile photos

• Upload restaurant images

• Scan documents

• Upload delivery proof

• Capture product images

These permissions are optional unless required for a specific feature.

6. Notifications

We may send notifications regarding:

• Order Updates

• Delivery Status

• Earnings

• Restaurant Orders

• Promotions

• Important Account Notices

• Security Alerts

Users can manage notification preferences through device settings where available.

7. How We Use Your Information

We use your information to:

• Create and manage accounts

• Process food orders

• Assign deliveries

• Process payments and payouts

• Provide customer support

• Improve app functionality

• Verify identity

• Detect fraud and abuse

• Maintain platform security

• Analyze performance

• Send service-related communications

• Comply with legal obligations

8. Payments

Payments may be processed through secure third-party payment providers.

Sooperbuddy does not store complete debit or credit card information unless specifically stated within the payment process.

Payment providers may collect payment-related information according to their own privacy policies.

9. Sharing of Information

We do not sell your personal information.

We may share information with:

• Restaurants (for fulfilling customer orders)

• Delivery Partners (for completing deliveries)

• Customers (limited delivery-related information)

• Payment Providers

• Cloud Hosting Providers

• Analytics Providers

• Customer Support Providers

• Government Authorities when legally required

Information is shared only as necessary to provide the Services or comply with legal obligations.

10. Third-Party Services

Our platform may use services such as:

• Google Play Services

• Firebase Analytics

• Firebase Crashlytics

• Firebase Cloud Messaging

• Google Maps Platform

• Payment Gateway Providers

• Authentication Services

These third parties may collect and process information according to their own privacy policies.

11. Data Retention

We retain information only for as long as necessary to:

• Provide our services

• Maintain business records

• Resolve disputes

• Meet legal and regulatory obligations

• Prevent fraud

When information is no longer required, we will delete or anonymize it where reasonably practicable.

12. Security

We implement reasonable administrative, technical, and organizational measures to help protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Update or correct your information

• Request deletion of your account

• Withdraw permissions granted to the app

• Request a copy of your data where applicable

• Contact us regarding privacy concerns

Some requests may be subject to legal or operational requirements.

14. Children's Privacy

Our Services are intended for users who are at least 18 years old or the minimum age required by applicable law.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

15. Cookies and Similar Technologies

Where applicable, our services and integrated technologies may use cookies, local storage, or similar technologies to improve functionality, remember preferences, analyze usage, and enhance security.

16. International Data Transfers

Your information may be processed and stored in countries where our service providers operate. We take reasonable steps to ensure that personal information remains protected in accordance with applicable laws.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Effective Date" at the top of this document. Continued use of the Services after the updated policy becomes effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Platform: Sooperbuddy

Applications Covered:

• Sooperbuddy (Customer)

• Sooperbuddy Rider (Delivery Partner)

• Sooperbuddy Vendor (Restaurant Partner)

Email: Sooper.buddyopcpvtlt@gmail.com

Thank you for trusting Sooperbuddy. We are committed to protecting your privacy and handling your information responsibly while providing a safe and reliable platform for customers, restaurants, and delivery partners.