For call center, iClever BTH18 leads among sony noise cancelling headphones alternatives with wireless audio, a 3.5 mm cable, and long battery life.
Sony’s wired ZX110 is the runner-up if you want straightforward music headphones with a swivel-folding design.
• iClever BTH18 — best for wireless listening between calls; pick this if Bluetooth, a wired backup, and volume-limiting options matter.
• Sony ZX110 — best for simple wired listening; pick this if you want lightweight headphones with swivel cups and a 3.5 mm connection.
• Dr.meter Noise Cancelling Headphones — best for children who need passive noise reduction; pick this if an adjustable headband and a two-earmuff set suit your household.
• Dr.meter Noise Cancelling Headphones — best for sharing hearing protection; pick this if you want two adjustable earmuffs for kids or adults.
• Dr.meter EM100 — best for a child’s noise-sensitive outings; pick this if foldable, adjustable hearing-protection earmuffs fit the need.
• Dr.meter Ear Muffs — best for households needing several pairs; pick this if a three-earmuff set is more useful than a music headset.
The iClever BTH18 is a children’s over-ear Bluetooth headphone, not a call-center headset. It plays audio wirelessly or through its detachable 3.5 mm cable, so it can serve with compatible devices in more than one setup. Bluetooth 5.3 is listed, along with a wireless range stated as 33 feet in the product information.
For a call-center shopper who also needs headphones for a child’s music or videos, the main attraction is flexibility. The battery is specified for up to 43 hours, and the set includes a USB-C charging cable. Its volume-limiting options are listed at 74 dBA and 85 dBA, which make it more child-focused than a typical work headset. The ear cups swivel, and the design folds for carrying.
The trade-off is important: nothing in the specifications identifies a boom microphone or call-focused microphone controls. Its stated noise control is passive, not active noise cancellation. I’d choose it for children’s listening and travel rather than make it my primary tool for a call-heavy workday. It is also the only wireless audio option in this group, but it should not be mistaken for a dedicated office headset.
How We Research
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
The Sony ZX110 is a basic wired headphone for listening, with a 3.5 mm plug and no wireless connection. Its 30 mm dynamic drivers and listed frequency range of 12 Hz to 22 kHz describe music playback; they do not make it a noise-cancelling or call-center-specific model. The product information explicitly lists no noise control.
Its practical strengths are simplicity and portability. The cord is 1.2 m long, and the swivel design makes the headphones easier to fold for carrying. Cushioned ear pads and a lightweight on-ear design are intended to make everyday listening comfortable. For someone who wants to listen to audio from a device with a headphone jack, the wired setup avoids battery charging and pairing.
For call-center work, the limitation is just as clear: there is no listed microphone, and the headphones do not provide active noise cancellation. The ZX110 may suit listening between calls or general audio use, but I would not buy it expecting callers to hear me through an integrated mic. Its fixed cord also means it is less convenient than a wireless headset when moving around.
This two-pack from Dr.meter is hearing-protection earmuffs, not an audio headset. The listed SNR is 27.4 dB and NRR is 20 dB. Those figures indicate noise reduction, not silence: the product description says it does not completely block sound. Adjustable sizing is intended to accommodate children and adults.
The design uses padded ear cups and a foldable construction, making the pair suitable to consider for noisy events, study time, or sensory-sensitive situations. Because the product is passive hearing protection, it does not play audio, connect to a computer, or supply a microphone. That makes it a poor direct substitute for a call-center headset, but potentially relevant if the actual need is reducing surrounding noise away from active calls.
The trade-off is that earmuffs cover the ears and reduce environmental sound rather than isolating a work call electronically. The available details also describe this item as a two-pack, so it makes more sense for a household or shared use than for someone seeking one audio device. I’d choose it for hearing protection, not for taking calls.
Dr.meter Noise Cancelling Headphones
This second Dr.meter two-pack serves much the same purpose: passive sound reduction through adjustable earmuffs, rather than music playback or phone communication. Its listed SNR is 27.4 dB and NRR is 20 dB, and the description notes that voices are not completely blocked. The adjustable headband is presented as suitable for a range of head sizes.
The two-pack can be useful when two people need hearing protection at the same time, such as during a loud event or a quiet-focus activity. The foldable design is meant to make the earmuffs easier to carry. For a family comparing devices under a broad headphone search, this is a different category from the Sony wired headphones and iClever Bluetooth model: it is designed to reduce sound, not deliver it.
There is no listed microphone, audio connection, or wireless function. That rules it out as a call-center headset. The main trade-off is category fit: its noise-reduction role may be useful in some settings, but it cannot provide the two-way communication and listening features a work call requires.
The Dr.meter EM100 is an adjustable hearing-protection earmuff intended for children and adults. The listed noise-reduction figures are SNR 27.4 dB and NRR 20 dB, and the product description makes clear that the earmuffs reduce noise rather than mute everything. The padded ear cups and adjustable headband are aimed at a comfortable seal across different head sizes.
For a family, that makes the EM100 relevant to loud outings, study, or other situations where reducing ambient sound is the goal. It folds for portability, and the product information describes a two-count pack. These features are useful for carrying and sharing, but they do not turn it into an audio product: there is no listed Bluetooth, wired audio input, or microphone.
That distinction matters if the search began with call-center equipment. The EM100 may help reduce environmental noise when you are not on a call, but it cannot let you hear a caller or speak to one. I’d consider it for passive hearing protection, not as a replacement for headphones with a microphone.
This Dr.meter option is a three-pack of adjustable ear muffs for noise reduction. The product information lists an SNR of 27.4 dB and describes the protection as reducing sound rather than completely muting it. The foldable design is intended to make the earmuffs easier to carry, and the set is described for use by children and adults.
Its clearest advantage is having several pairs available for a household or group. The earmuffs are intended for situations such as noisy events, sensory needs, or focused activities where passive sound reduction can help. They do not play audio, and the specifications do not list a microphone or a wired or wireless connection.
So this is the least suitable choice here for a call-center worker who needs to listen and respond throughout a shift. Its three-pair format is useful only if multiple people need hearing protection. I’d treat it as protective equipment, not as a headset for work calls.
How We Picked
I compared the published features and specifications for audio use, connectivity, and passive noise reduction.
Because the products span different categories, I distinguish listening headphones from hearing-protection earmuffs rather than treating them as interchangeable.
The listed products do not specify active noise cancellation or a call-focused microphone. The Dr.meter models are passive sound-reduction earmuffs, while the Sony ZX110 lists no noise control.
The iClever BTH18 supports Bluetooth and also includes a detachable 3.5 mm audio cable. The Sony ZX110 is wired, and the Dr.meter earmuffs are hearing protection rather than audio devices.
They are designed to reduce ambient sound, not to play audio or transmit your voice. Their specifications do not list a microphone or an audio connection.
I’d look for a headset that explicitly lists a microphone and call-oriented features; none of these options does. Among these products, the Sony ZX110 is for wired listening, while the iClever BTH18 offers wireless listening but is designed for children.
For call center, I would not treat any of these as a purpose-built call-center headset because none lists an integrated microphone. The iClever BTH18 is my #1 pick among these options for wireless listening, with a wired fallback; choose the Sony ZX110 if you only need simple wired audio.
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