Using GMS 9.3 - Trying to upload new firmware to our remote units (various, TZ500, TZ600 and NSA2600) each unit gets to 95%, pauses and then the upload fails with this message. Status: The firmware upload failed. This image is too large for this device.

Opened ticket 44103729, was never given an answer other than to call in, I called in met with a rep and they opened ticket 44107055, no resolution. Was told to "please try the firmware upgrade procedure from a different browser & incognito mode." which i did. Same result.


Sonicwall Tz 215 Firmware Update Download


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I have two Sonicwall Firewalls to upgrade and I wanted to do them remotely. It's not a huge jump in firmware for either, so I was hoping this would be a safe change to make without having someone on-site.

I login to the firewall, (which is a TZ 370) and go through the firmware upload process only to be greeted with a red banner telling me that the firmware I've uploaded isn't compatible with the firewall.....

So I have bought a TZ300 off of ebay and installed it into my network at home. After setting it up I realized that it is rocking a pretty old firmware and wanted to download the update via the website.

Unfortunately and for some unexplainable reason I need to register my sonicwall with a sonicwall account to be able to download a simple firmware update and it seems like the company, which sold the firewall no longer exists (they can't move the registered device to my account)

I have a client with an NSA 2600 that is on firmware version 6.2.5.2-32n and needs to be upgraded to the latest version, 6.5.4.7-83n. Is it safe to download and install the upgrade without "stepping" the firmware through a few versions first? I can't seem to find the answer anywhere despite my best googling. Thank you!

I have a SonicWall TZ370 running firmware 7.0.0-906. There was an issue with 7.0.1 firmware releases where site to site vpn connections just wouldn't come up for no apparent reason and that was the most recent version where it was working. At that time I saw in other forums a lot of users having the same issue and SonicWall was of almost no help. Anyways does anyone know if the release 7.0.1-5050 fixes this, its not mentioned in the release notes?

I'm trying to update firmware on a couple of Sonciwall TZ 215 in different organizations. Every time I try to upload the firmware I get a message 'firmware upload failed' after the 'Please wait' I was able to upload to an NSA 240 at another site within one of those organizations. I can't find anything in the logs that points at what's going on here, nor via web search.

I logged in to mysonicwall.com went to mydownloads and selected firmware and latest and then downloaded what was listed under TZ 215. It is a maintenance release and dated 04/15/19 I believe. I'm not super familiar with Sonicwall's but that seems like it's the right thing. That said, if it isn't the correct firmware that would definitely explain the issue. I grabbed the NSA 240 firmware the same way.

We're running a pair of SonicWALL NSA3500 devices in an active/idle HA environment. As I'm new to the SonicWALL environment, I've not done a firmware upgrade before. Reading the documentation, there is no mention of how to stage it in a HA environment.

So my question is, after uploading the firmware (which copies across to the secondary idle NSA3500) can you restart just the secondary NSA3500 to test that firmware does not affect the production environment before restarting the primary at a future date?

It's an automatic process. After firmware uploads, you reboot the active server. Now while this unit reboots on the new firmware, the backup unit runs the show. Keep you eyes on the HA status. Once completed, the other unit will power cycle and grab the new firmware.

I am trying to update the firmware on the TZ-370 from the August version to November 9th. I am doing so through the NSM Firewall \ Inventory screen. The firmware starts to upload and the screen tells me it will take 20 minutes or so and not to navigate away from the screen. The screen times out though and I get a "firmware upgrade failed" message. I have tried this 3 times over the past month.

Is it just a matter of going to the firmware & backups menu, clicking upload and pointing to the new firmware SIG file and then telling it to boot to the new firmware with the current configuration, making sure everything works and then??

We manage a large number of SonicWALL's for our clients and we have been experiencing issues over the last year with NSA2650/3650 bricking after doing a simple reboot. Something in the firmware is getting corrupted and it will only boot to safe mode. In most cases, we can revive the unit by connecting directly and uploading new firmware in safe mode. SonicWALL support has been useless and all they tell us to to is update firmware when in most cases we're only 1 version behind current. By the time the next event happens we're usually back to 1 version behind again. This has been a widespread problem affecting about 25% of our clients. My gut is telling me there is a flash issue with these models, but I wanted to see if anyone else has experiencing similar issues.

The last time I managed a Sonicwall device was more than 10 years ago, and back then I had experienced a few instances of TZ models going unresponsive and needing a factory reset after a firmware upgrade. One of our new clients has a TZ300 and we need to update to the latest 6.4 firmware from an earlier 6.4 release. Has Sonicwall gotten better over the last 10 years? Any gotchas I should be aware of?

We are running TZ400 Firewall for a small business with 20 devices on the 'in house' wired network. We have 500/50 internet access through a cable modem. We installed it 18 months ago. It has been very reliable and kept us safe so far. We renewed to a 3 year license but we have not updated the firmware yet. We are running 6.5.1.3-12N. What is the latest Stable Firmware we should be running, and how often should the Firmware be updated ? I see a few Maintenance releases but not any General releases.

First I created a CCT to have the SonicWall run the import ftp commands to download the firmware from my share. Then a second CCT to make the sonicwall 'boot imported' which brings it up on the new firmware. Where I run into an issue is the SonicWall only supports FTP or SCP. On SonicWalls connected to slower connections after about 60-70 seconds the SonicWall will kill the session before the firmware has been downloaded. With SCP the SonicWall will download the entire firmware, so I would like to use SCP. Where I am running into an issue is when the device runs the command:

RV50 settings:

the VPN gateway address of 125.45.67.89 would be the WAN of your sonicwall

the Remote Address of 192.168.40.0/255.255.255.0 would be the LAN of your sonicwall



Sonicwall 1 of 4

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Sonicwall 2 of 4

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I've tried booting the SRA with the blank Sandisk CF but it beeps several times and swicthes off.

I also tried putting the SRA into safemode (pin in the hole - whilch normally allowes you to restore firmware) and swapping the CF cards whilst the system was powered on, but the web interface locks up.

Researchers at Mandiant have identified a malware campaign targeting SonicWall SMA 100 Series appliances, thought to be of Chinese origin. The malware was likely deployed in 2021, and was able to persist on the appliances tenaciously, even surviving firmware upgrades. The malware was able to steal user credentials and provide shell access.

The malware checked for the presence of a firmware upgrade every ten seconds. When found it unzipped the package, copied the malware into the upgrade and put the zip back in the original place, now including the malware, so after the upgrade it could continue to harvest credentials.

The upgrades, and the instructions on how to upgrade to 10.x firmware versions from various older versions of the SMA 100 Series can be found in the SonicWall knowledge base article Upgrade Path For SMA100 Series.

This should be possible, if the target device has available OIDs with which you can query the firmware status. Please see the following blog post which shows a example on how this can be done for a Synology NAS.

Additionally, the attackers implemented a process where a bash script ("geoBotnetd") checks for new firmware updates at "/cf/FIRMWARE/NEW/INITRD.GZ" every 10 seconds. If one is found, the malware injects itself into the upgrade package to survive even after firmware upgrades.

Mandiant, working in partnership with SonicWall Product Security and Incident Response Team (PSIRT), has identified a suspected Chinese campaign that involves maintaining long term persistence by running malware on an unpatched SonicWall Secure Mobile Access (SMA) appliance. The malware has functionality to steal user credentials, provide shell access, and persist through firmware upgrades. Mandiant currently tracks this actor as UNC4540.

The attackers put significant effort into the stability and persistence of their tooling. This allows their access to the network to persist through firmware updates and maintain a foothold on the network through the SonicWall Device.

In addition to ensuring stability, the attackers implemented a process for ensuring their access would persist across firmware updates. The bash script geoBotnetd checks every ten seconds for a new firmware upgrade to appear at /cf/FIRMWARE/NEW/INITRD.GZ. If it does, the script will copy the file for backup, unzip it, mount it, and then copy over the whole package of malware files. geoBotnetd also executes echo -e "acme:wegB/YNBuL7QI:0:0:pwned:/acme:/bin/bash\n" >> /sda/etc/passwd, which adds backdoor root user acme to the system. Then it rezips everything and puts it back in place with all the malware included, ready for installation. The technique is not especially sophisticated, but it does show considerable effort on the part of the attacker to understand the appliance update cycle, then develop and test a method for persistence. 006ab0faaa

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