# Support
**Contact Information:**
- Email: omerceyhan.qq@gmail.com
- Address: Istanbul, Turkey
- Date: November 23, 2025
## How to Get Support
### 1. Email Support
Contact us at: **omerceyhan.qq@gmail.com**
When contacting support, please include:
- Your device type and iOS version
- A detailed description of the issue
- Screenshots if applicable
- Your subscription status (if relevant)
### 2. Common Issues
**Subscription Problems:**
- Check your App Store subscription settings
- Verify payment method is active
- Use "Restore Purchases" feature in app settings
**Payment Issues:**
- Contact Apple Support for payment-related problems
- Check your Apple ID payment settings
**App Crashes:**
- Update to the latest version of the app
- Restart your device
- Reinstall the app if problems persist
**Feature Questions:**
- Check the in-app help section
- Review our Terms of Use and Privacy Policy
### 3. Response Time
We aim to respond to all support requests within 24-48 hours during business days (Monday-Friday).
### 4. Subscription Support
**Managing Your Subscription:**
- Go to App Store → Your Account → Subscriptions
- Manage or cancel your subscription from there
**Restore Purchases:**
- Use the "Restore Purchases" button in the app settings
- This will restore your subscription if you've previously purchased it
**Refund Requests:**
- Refund requests must be processed through Apple App Store
- Contact Apple Support for refund inquiries
### 5. Privacy Concerns
If you have privacy concerns or questions about your data:
- Review our Privacy Policy
- Contact us at omerceyhan.qq@gmail.com
- Request access to or deletion of your data
### 6. Technical Support
For technical issues:
- Ensure you have the latest iOS version
- Check your internet connection
- Try restarting the app
- Contact support with error messages or screenshots
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**We're here to help!** If you have any questions or concerns, don't hesitate to reach out to us at omerceyhan.qq@gmail.com