Welcome! This page covers common questions, troubleshooting, and how to contact us. If you don’t find what you need, email us and we’ll help.
Contact: help.soloxplayer@gmail.com
Privacy Policy: https://sites.google.com/view/soloxplayer
Minimum iOS: iOS 16+
Languages: English, French
Last updated: 28 August, 2025
What is Solo X Player?
Solo X Player helps you build strong habits with:
Daily tasks & custom “Today” tasks
Streaks and progress XP
Focus mode & optional app blocking (Screen Time APIs)
Cloud sync (automatic for Premium; on-demand for free)
Leaderboards (opt-in)
Motivational rewards and coins
Not medical advice. Use responsibly and consult a professional for health concerns.
If you previously bought SystemX Premium and it’s not recognized:
In-app (recommended):
Open Solo X Player → open the Premium screen.
Tap Restore Purchases.
Make sure you’re signed into the same Apple ID used for the original purchase.
Still not restored?
Reboot your device.
Confirm purchase shows under Settings → Solo X Player→ Media & Purchases → Purchase History.
Email us with your Apple ID (masked screenshot) and approximate purchase date.
Apple handles subscriptions. To change or cancel:
On iPhone/iPad:
Open Settings → tap Manage Susbcriptions → Subscriptions.
Select Solo X Player and choose Cancel or change the plan.
Or via App Store app:
Open App Store → profile picture → Subscriptions → Solo X Player.
If you request a refund, please use reportaproblem.apple.com (Apple’s policy applies).
Premium: Automatic sync in the background.
Free: Use Player → Sync & Update to Sync (upload) or Update (download from cloud).
You can also watch a short ad (when available) to sync/update without spending coins.
Tip: Sign in with Apple/Google or anonymous mode (limited). For guaranteed restore across devices, use Apple/Google sign-in.
Solo X Player uses Apple’s Screen Time (FamilyControls) APIs to help you stay focused.
First-time setup:
In the app, start Focus/Blocking.
Approve the system permission sheet for App & Website Activity (Screen Time).
Select the apps you want to block during a focus session.
If blocking doesn’t work:
Ensure Settings → Screen Time is ON.
In the app, re-run the permission prompt and re-select blocked apps.
Restart your iPhone after granting permissions.
Make sure “Always Allowed” in Screen Time doesn’t include the app you’re trying to block.
Note: iOS may not allow blocking certain system apps.
To get task reminders:
In Add Task or Edit Task, enable Reminder and pick a time.
When prompted, allow Notifications.
If reminders don’t appear:
Settings → Notifications → Solo X Player → allow Allow Notifications.
Open the app once after installing to ensure the schedule is created.
If you previously denied permissions, toggle in Settings or reinstall.
Ranks are based on XP earned from completing tasks.
The Evaluate button updates your cloud XP and recalculates your Global and Tier (E→Monarch) ranks.
Free users can reveal ranks by spending coins or watching an ad; Premium updates automatically.
Fair Play: No third-party ad tracking. We don’t sell your data.
Q: I reinstalled but the first-time intro didn’t show.
A: The first-run flag might be restored from iCloud/backup. You can reset it by reinstalling after disabling iCloud backup for the app or by contacting support and we’ll guide you to reset from settings.
Q: I can’t see Premium after purchase.
A: Tap Restore Purchases. Confirm you’re on the same Apple ID, and that the transaction appears in Purchase History.
Q: I lost tasks after switching phones.
A: Sign in with the same Apple/Google account and use Sync & Update → Update Now.
Q: Do you support iPad?
A: The app is optimized for iPhone. iPad support is limited; some features may appear scaled.
We use Firebase for authentication and cloud storage of your profile (username, XP, ranks, tasks).
See our full policy: https://sites.google.com/view/soloxplayer
Email help.soloxplayer@gmail.com with the subject “Data Request – Solo X Player” and include:
Your Apple/Google sign-in email (or UID if known)
A brief description: Delete or Export my data
We’ll confirm within 7 days and complete requests within 30 days.
Please email help.soloxplayer@gmail.com with:
App version (Player → header “Player” screen)
iOS version & device model
Steps to reproduce / screenshots / screen recording
Expected vs. actual result
We read every message—thanks for helping improve Solo X Player!
Apple’s Screen Time API may not block certain system apps.
Reminders require Notification permission and occasional app launches to refresh schedules.
Leaderboards depend on network connectivity for updates.
If you need anything else, just ping help.soloxplayer@gmail.com — we’ve got you.