We are grateful for you and appreciate our partnership as we work to improve and best support you and your business!

Please review the Request Types below, including Pro Emergencies, so that our team can best support you. 

 Requests and needs can fall into one of two categories: 

1. EMERGENCIES: Call the Maintenance Line at 267-609-5945 

   • Texting is not available, we want to get emergencies to a person as swiftly as possible and do not have SMS enabled. This line round-robins intelligently to every maintenance person on our team.

     1. Here are a few examples of emergencies: 

        1. Fire: Call 911 first, then Sola Facility Line.

        2. Water Issues; such as: major roof leaks, major sink leaks, urgent plumbing issues, no hot water or no water at all, etc.

        3. Extreme Temperature Issues: where studio/building temperatures exceed 75 degrees or drop below 65 degrees

        4. Electrical: No lights in studios, or no power to the entire studio or building, etc.

2. NON-URGENT: Put in a Work Order with the links below. 

   • Texting becomes available with an assigned team member once a ticket is opened and assigned. You will be notified when work is about to begin, and when the ticket is closed.