SOIF Privacy Policy

• Effective Date: 22 April 2026

• Last Updated: 22 April 2026

Samsung Interior Film operates the SOIF mobile application and the website samsungfilm.co.uk. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the App or create an account on our website.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Account Information

When you create an account (either in the App or via our website during signup), we collect:

• First name (required)

• Last name (required)

• Email address (required)

• Password (required, stored in hashed form on our servers)

• Company name (optional)

• Phone number (optional)

• Country (required)

• Business use status — whether you are purchasing for personal or business use

• Trade pricing application — whether you are applying for trade/wholesale pricing

• Professional role — your occupation or how you identify (e.g., Installer, Interior Designer, Contractor, End User)

We use the business use status, trade pricing application, and professional role to:

• Classify your customer account type

• Determine eligibility for trade/wholesale pricing

• Show you pricing and products relevant to your profession

b. Shipping and Billing Information

When you place an order, we collect:

• Recipient name

• Full postal address (address line 1 and 2, city, state/province, postal code, country)

• Contact phone number

c. Payment Information

Card payments are processed securely by Square, Inc. Card details (card number, expiry date, CVV) are entered directly into Square's secure payment interface and are never stored on our servers or accessible to SOIF. We only receive a confirmation and transaction ID after successful payment.

d. Order Information

• Products viewed, added to cart, and purchased

• Order history, totals, and order status

• Shipping method selected

e. Profile Photo (Optional)

If you choose to upload a profile photo, we access your device camera or photo library to retrieve the selected image. The photo is uploaded to our servers and linked to your account.

f. Device Permissions

• Camera – only when you tap to take a profile photo

• Photo Library – only when you tap to choose a profile photo

• Internet – required to load products and place orders

We do not collect GPS/location data, contacts, microphone audio, or SMS.

g. Information Stored on Your Device

To keep you signed in and provide a smooth experience, we store the following locally on your device:

• Login credentials (email and session data)

• Cached profile information (including your professional role and pricing tier)

• Language and region preferences

• Live chat messages (kept only on your device)

h. Analytics

We currently do not use third-party analytics or tracking SDKs (no Google Analytics, Firebase Analytics, Facebook SDK, or advertising identifiers).

2. How We Use Your Information

We use the information we collect to:

• Create and manage your customer account

• Verify your eligibility for trade/wholesale pricing

• Classify your account by professional role and apply relevant pricing

• Process and deliver your orders

• Calculate shipping charges and applicable taxes

• Send order confirmations and receipts via email

• Provide customer support and respond to your inquiries

• Display your profile photo within the app

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

3. How We Share Your Information

We share your information only with the trusted third parties listed below, and only for the purposes described. We do not sell your personal data.

a. BigCommerce (E-Commerce Platform)

Our backend store is powered by BigCommerce. They process and store your account details, orders, addresses, professional role, trade pricing status, and wishlists.

• Privacy Policy: https://www.bigcommerce.com/legal/privacy/

b. Square, Inc. (Payment Processor)

All card payments are processed by Square. They receive your payment token, transaction amount, email address, and shipping address for fraud prevention.

• Privacy Policy: https://squareup.com/legal/privacy

c. Legal Compliance

We may disclose your information if required by law, court order, or government request, or to protect our legal rights.

4. Data Retention

• Account data is retained for as long as your account is active.

• Order records are retained as required for tax, accounting, and legal compliance (typically 6 years in the UK).

• Trade pricing applications are retained to maintain your pricing tier eligibility.

• Locally stored data remains on your device until you log out, clear app data, or uninstall the App.

• You may request deletion of your account at any time (see Section 6).

5. Data Security

We take reasonable steps to protect your information:

• All communication with our servers uses HTTPS (TLS encryption).

• Passwords are stored in hashed form on our backend.

• Payment data is handled by Square (PCI-DSS compliant) — we never see your full card details.

• Access to customer data on our backend is restricted to authorized personnel.

However, no method of transmission over the internet or mobile storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your country (including under UK GDPR and EU GDPR), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Delete your account and associated personal data

• Restrict or object to certain types of processing

• Data portability — request a copy of your data in a structured format

• Withdraw consent at any time

To exercise any of these rights, please contact us at sales@samsungfilm.co.uk

Account Deletion

To delete your account, email us at sales@samsungfilm.co.uk with the subject line "Account Deletion Request" from the email address registered with your account. We will process your request within 30 days.

7. Children's Privacy

The App is not intended for use by children under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United Kingdom, United States (Square), and wherever BigCommerce hosts its servers. We ensure appropriate safeguards are in place for such transfers in line with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App and on this page with an updated "Last Updated" date. Material changes will be notified to you via email or an in-app notification.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: Samsung Interior Film

• Email: sales@samsungfilm.co.uk

• Website: https://samsungfilm.co.uk