PRIVACY POLICY & TECHNICAL SUPPORT
Effective date: August 20, 2026
Applicable globally · SoftLaunch iOS App
CONTENTS
Introduction
Information We Collect
How We Use Your Information
Data Security & Storage
Your Rights & Account Deletion
Children's Privacy
Changes to This Policy
Technical Support
Contact Us
1. Introduction
SoftLaunch is a global social platform that connects couples with their community of witnesses and supporters. Our mission is to create a green, wholesome space where couples grow together and friends cheer them on.
This Privacy Policy explains how we collect, use, protect and store your information when you use the SoftLaunch mobile application and related services (the "Service").
By creating an account or using the Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information that you provide directly and information generated by your activity in the Service:
• Profile Information — display name, avatar, age, gender, hobbies and other profile details you choose to provide.
• Account & Verification Data — email address, phone number, or Apple Sign In identifier, used to verify your identity and secure your account.
• User Content — photos, short videos and text posts (journals) that you publish within the community.
• Interaction Data — cheers (hearts), tag-based comments, follows, pairing activity, Soul Resonance answers, reports and other community engagement records.
• Technical Data — device type, operating system, app version, language preference and diagnostic logs needed to operate, secure and improve the Service.
We do not sell your personal information to third parties.
3. How We Use Your Information
We use your information to:
• Provide, maintain and improve the Service and its features.
• Verify your account and keep the community safe and secure.
• Personalize your experience and show relevant content in your feed.
• Review reported content and enforce our Community Guidelines and Terms of Service.
• Respond to support requests, safety notices and service updates.
• Sync your preferences and content across sessions on the same device and account.
4. Data Security & Storage
Encrypted Transmission
All data transmitted between your device and our servers is protected with industry-standard encryption (SSL/TLS) where network communication applies.
Secure Storage
Your account data and published content are stored on your device and, where applicable, on secure cloud infrastructure with access controls and encryption at rest. We use administrative, technical and physical safeguards to protect your information against unauthorized access, alteration, disclosure or destruction.
Data Retention
We retain your data for as long as your account is active, or as needed to provide the Service and comply with legal obligations. When you log out, your session data remains on your device so you can sign back in and restore your content.
5. Your Rights & Account Deletion
You have the right to:
• Access the personal data we hold about you.
• Correct inaccurate or incomplete profile information at any time in Profile → Edit profile.
• Delete your account and associated data permanently.
To delete your account: go to Profile → Settings → Delete Account. Once confirmed, your profile, relationship logs, published posts, pairing data, Love Vault items, reports and all related account data will be permanently removed from our systems and your device.
If you need help deleting your account, contact us at support@softlaunch.app.
6. Children's Privacy
SoftLaunch is rated 17+ and is not intended for users under the age of 17. We do not knowingly collect personal information from children. If we become aware that a user is under 17, we will take steps to remove that user's data promptly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service and update the effective date at the top of this document. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
8. Technical Support
We are here to help you use SoftLaunch safely and smoothly.
Support Email
support@softlaunch.app
What We Can Help With
• Account login issues (Apple Sign In, phone verification, password login)
• Profile updates, pairing and publishing posts
• Reporting objectionable content or abusive behavior
• Privacy questions and data deletion requests
• App crashes, bugs or feature questions on iOS
How to Get Faster Help
Please include in your email:
• Your SoftLaunch display name or account identifier (do not send your password)
• Device model and iOS version
• A brief description of the issue and steps to reproduce it
• Screenshots if applicable
Reporting Content in the App
Tap the ⋯ menu on any post → Report or Block. All reports are reviewed by our Community Guardians. Objectionable content is actioned within 24 hours.
Response Time
We aim to respond to all support requests within 24 hours (business days).
Community Resources
• Community Guidelines — Settings → Community Guidelines
• Privacy Policy — Settings → Privacy Policy
• Terms of Use — Settings → EULA & Terms of Use
9. Contact Us
For privacy inquiries, technical support or legal questions:
Email: support@softlaunch.app
Subject line suggestion: SoftLaunch Support — [your topic]
Thank you for being part of SoftLaunch. 💚
Grow together, cheer for love.