Publications

Journal Papers (International)

• Kim, M., Lim, C., Kim, K., Kim, K. and Maglio, P., "Service-oriented Data Analytics: Connecting Data Analytics to Value Creation through Service System Design" (in preparation).

• Kim, M., Lim, C., Kim., J, and Joung, J., “Clarifying the Concept of Sustainable City through Text Mining” (submitted).

• Kim, M. and Yoo, H. (2024) "Identification of Key Service Features for Evaluating the Quality of Metaverse Services: A Text-mining Approach", IEEE Access, Vol. 12, 6719–6728.

• Kim, M., (2023) “Connecting Artificial Intelligence to Value Creation in Services: Mechanism and Implications”, Service Business, Vol. 17,  851–878.

• Kim, M., Lim, C., and Hsuan, J. (2023) “From Technology Enablers to Circular Economy: Data-Driven Understanding of the Overview of Servitization and Product–Service System in Industry 4.0”, Computers in Industry, Vol. 148, 103908.

• Kim, M., and Trimi, S. (2023)  “Transforming Data into Information for Smart Services: Integration of Morphological Analysis and Text Mining”, Service Business, Vol. 17, 257–280.

• Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P. (2019) "Customer Process Management: A Framework for Using Customer-related Data to Create Customer Value," Journal of Service Management, Vol. 30, No. 1, 105-131.

• Lim, C., Kim, K., Kim, M. and Kim, K. (2019) “Multi-Factor Service Design: Identification and Consideration of Multiple Factors of the Service in its Design Process,” Service Business, Vol. 13, 51-74

• Kim, M., Lim, C., Lee, C., Kim, K., Park, Y., and Choi, S. (2018) “Approach to Service Design Based on Customer Behavior Data: A Case Study on Eco-driving Service Design Using Bus Drivers' Behavior Data,” Service Business, Vol. 12, No. 1.

• Kim, M., Lim, C., and Kim, K. (2018) “A Data-driven Approach to Designing New Services for Vehicle Operations Management,” International Journal of Industrial Engineering, Vol.25, No. 5.

• Lim, C., Kim, M., Heo, J. and Kim, K. (2018) "Design of Informatics-based Services in Manufacturing Industries: Case Studies Using Large Vehicle-related Databases," Journal of Intelligent Manufacturing, Vol. 29, No. 3, 497-508.

• Lim, C., Kim, K., Kim, M., Heo, J., Kim, K. and Maglio, P. (2018) "From Data to Value: A Nine-factor Framework for Data-based Value Creation in Information-intensive Services," International Journal of Information Management, Vol. 39, 121-135.

• Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P. (2018) "Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research," Journal of Service Theory and Practice, Vol. 28, No. 1, 99-128.

• Kim, K., Kim, H., Yim, J., Heo, J., Kim, M., Shin, S., and Ahn, H. (2018) “Evaluation of Smartphone User Experience: Identification of Key Items and Their Relationships,” International Journal of Mobile Communications, Vol. 16, No. 2.

• Kwon, P., Kim, M., Lee, Y., Yu, K., and Huh, Y. (2017) “Locating Automated External Defibrillator in a Complicated Urban Environment Considering a Pedestrian-Accessible Network that Focuses on Out-of-Hospital Cardiac Arrests,” ISPRS International Journal of Geo-Information, Vol. 6, No. 2.

• Lim, C., Kim, M., Heo, J., and Kim, K. (2015) “A Conceptual Framework for Designing Informatics-based Services in Manufacturing Industries,” Procedia CIRP, Vol. 30, 72-77.

Journals (Domestic)

• Kim, M. (2023) “Understanding the Evaluation of Quality of Experience for Metaverse Services Utilizing Text Mining: A Case Study on Roblox,” Journal of Service Research and Studies, Vol. 13, No. 4. 

• Kim, M. (2023) “Understanding of the overview of quality 4.0 using text mining," Journal of Korean Society for Quality Management,  Vol. 51, No. 3, 403-418.

• Kim, M. (2022) “Understanding of the overview of big data-driven digital transformation: Text mining approach," Smart Media Journal, Vol. 11, No. 10, 54-64.

• Bae, Y., Kim, M., Kim K., Jun, C., Byun, S., and Park, G. (2018) “A Case Study on the Establishment of Upper Control Limit to Detect Vessel’s Main Engine Failures using Multivariate Control Chart,” Journal of the Society of Naval Architects of Korea, Vol. 55, No. 6, 505-513.

• Kim, M., Lim, C., Lee, C., Kim K., Jeon, J., and Park, Y. (2015) “Identifying Service Opportunities for Enhancing Driving Safety of Intra-City Buses based on Driving Behavior Analysis,” Journal of the Korean Institute of Industrial Engineers, Vol. 41, No. 5, 499-510.

Presentation (International)

• Lee, C., Kim, M., Bae, Y., and Kim, K., “Identifying New Service Opportunities for Driving Safety Enhancement based on Driving Behavior Analysis: Commercial Vehicle Case in Korea,” INFORMS Annual Meeting, Nashville, USA, November 13-16, 2016.

• Kim, M., Lim, C., and Kim, K., “A Data-driven Methodology to Design New Service Concepts for Vehicle Operations Management,” The 18th International Conference on Industrial Engineering, Seoul, Korea, October 10-12, 2016.

• Lim, C., Maglio, P., Kim, M., Kim, K., and Kim, K., “Data-driven Customer Process Management: A New Paradigm for Co-Creating Value with Customer Data,” SERVSIG 2016, Maastricht, Netherlands, June 17-19, 2016.

• Kim, M., Lim, C., Lee, C., Kim, K., Choi, S., and Park, Y., “Data-driven Approach to New Service Concept Design,” The 7th International Conference on Exploring Service Science (IESS) 1.6, Bucharest, Romania, May 25-27, 2016.

• Kim, K., Lim, C., Heo, J., Kwon, R., Kim, M., Kim, K., and Lee, C., “System Informatics-based New Service Development: A Conceptual Framework,” The Asia Pacific Industrial Engineering & Management Systems (APIMES) Conference 2015, Ho Chi Minh City, Vietnam, December 8-11, 2015.

• Lim, C., Kim, M., Heo, J., and Kim, K., “A Conceptual Framework for Designing Informatics-based Services in Manufacturing Industries,” The 7th CIRP IPSS Conference, Saint-Etienne, France, May 21-22, 2015.

• Kim, M., Lim, C., Lee, C., Kim, K., Jeon, J., and Park, Y., “Identifying Service Opportunities for Enhancing the Driving Safety of Buses: A Data-driven Approach,” The International Research Conference on Systems Engineering and Management Science (IRC-SEMS) 2015, Wuhan, China, March 27-28, 2015.

• Kim, M., Lim, C., and Kim, K., “A Data-driven Approach to Designing Service Concepts for Vehicle Operations Management,” INFORMS Annual Meeting, Philadelpia, USA, November 1-4, 2015.

• Lim, C., Kim, M., Heo, J., and Kim, K., “Design of Informatics-based Services in Manufacturing Industries: Case Studies and Discussion,” INFORMS Annual Meeting, Philadelpia, USA, November 1-4, 2015.

• Lim, C., Kim, M., Kim, K., and Magilo, P., “A Structural Service Model for Describing and Designing Services with Data,” INFORMS Annual Meeting, Philadelpia, USA, November 1-4, 2015.

• Kim, M., Lee, C., Lim, C., Kim, K., Jeon, J., Choi, K., and Park, Y., “A Data-Driven Approach to Developing Service Concepts for Driving Safety Enhancement,” The Asia Pacific Industrial Engineering & Management Systems (APIEMS) Conference 2014, Jeju, Korea, October 12-15, 2014.

• Kim, M., Lim, C., Lee, C., and Kim, K., “Analysis of Vehicle Operational Data for Driving Safety Enhancement,” INFORMS Annual Meeting, San Francisco, USA, November 9-12, 2014.

• Kim, K., Kim, M., Lim, C., Choi, K., and Jeon, J., “Analysis of Commercial Vehicle Operation Data for Driving Safety Enhancement,” International Federation of Operational Research Societies 2014, Barcelona, Spain, July 13-18, 2014.

• Kim, M., Lim, C., and Kim, K., “Analysis of Automobile Driving Behavior Data for New Service Concept Development,” INFORMS Annual Meeting, Minneapolis, USA, October 6-9, 2013.

• Kim, M., Kim, K., Kim H., and Lim, C., "Development of Service Concepts for Automobiles Using a Data-driven Approach," INFORMS Annual Meeting, Phoenix, Arizona, USA, October 14-17, 2012.

• Heo, J., Kim, K., Kim H., Kim, M., Yim, J., Shin, S., and Ahn, H., “Construction of a UX Component Model and Its Application: A Case Study on Smart Phones,” INFORMS Annual Meeting, Phoenix, Arizona, USA, October 14-17, 2012.

Presentation (Domestic)

• Salakhov, T. and Kim, M., “Case study on using machine learning algorithm for restaurant inventory management" 2023 Fall Conference of Korean Institute of Industrial Engineers, Ulsan, Korea, October 24~25, 2023.

• Kim, M., Lim, C., and Kim, K., “Why Do Many Experts Still Not Accept A.I.? Development of a Scale to Measure the Quality of A.I. Services for Experts,” 2021 Spring Conference of Korean Society of Quality Management, Virtual, May 21, 2021.

• Lee, C., Kim, M., Bae, Y., Kim, K., Park, Y., Kim, N., Kim, B., Noh, J., and Lee, S., “Developing Risky Driver Classification Model based on Bus Driving Data in Korea,” 2016 Fall Conference of Korean Institute of Industrial Engineers, Seoul, Korea, November, 19, 2016.

• Bae, Y., Kim, M., Kim, K., Park, K., and Byeon, S., “Condition Monitoring of Vessel Main Engines Using Multivariate Control Chart: A Case Study,” 2016 Fall Conference of Korean Institute of Industrial Engineers, Seoul, Korea, November, 19, 2016.

• Lim, C., Kim, M., Kim, K., and Heo, J., “Design of Informatics-based Services in Manufacturing Industries,” 2015 Spring Conference of Korean Institute of Industrial Engineers, Jeju, Korea, April 8-11, 2015.

• Lim, C., Kim, K., Kim, M., and Kim, K., “Visualization-enabled Approach for Service Concept Development,” 2014 Fall Conference of Korean Institute of Industrial Engineers, Suwon, Korea, November 21-22, 2014.

• Kim, M., Lim, C., Lee, C., and Kim, K., “Development of Driving Safety Enhancement Service Concepts Based on the Data Analysis,” The Joint Conference of Korean Institute of Industrial Engineers and Korean Operations Research and Management Science Society, Busan, Korea, May 16-17, 2014.

• Kim, M., Lim, C., and Kim, K., “Identification of DB Requirements for New Service Concept Development: Driving Safety Enhancement Service,” 2013 Fall Conference of Korean Operations Research and Management Science Society, Seoul, Korea, November 2, 2013.

• Kim, K., Lim, C., and Kim, M., “Development of a Service Model for Driving Safety Enhancement,” 2013 The Korean Society of Automotive Engineers Annual Conference and Exhibition, Goyang, Korea, November 20-23, 2013.

• Park, H., Kim, M., Lee, S., Lee, S., Lee B., and You, H., “Eco-Friendly Design for Electric Hair Dryer through Life-Cycle Assessment (LCA),” The Joint Conference of Korean Operations Research and Management Science Society and Korean Institute of Industrial Engineers, Yeosu, Korea, May 24-25, 2013.

• Lim, C., Kim, M., and Kim, K., “A Smart Healthcare Service Representation Framework: Data Collection-Analysis-Application Mechanism Perspective,” 2012 Fall Conference of the Society of Service Science, Seoul, Korea, December 7, 2012.

• Kim, M., Kim, K., Kim, H., and Lim, C., “Development of Customer-Centric Telematics Service Concepts Based on a Data-driven Approach,” The Fall Conference of Korean Institute of Industrial Engineers, Ansan, Korea, November 2, 2012.

• Kim, H., Kim, K., Heo, J., Kim, M., Yim, J., Shin, S., and Ahn, H., “Developing an User Experience Evaluation System,” The Joint Conference of Korean Institute of Industrial Engineers and Korean Operations Research and Management Science Society, Gyeongju, Korea, May 10-11, 2012.

• Heo, J., Kim, K., Kim, H., Kim, M., Yim, J., Shin, S., and Ahn, H., “Development of the Methodology for Generating Product Evaluation Criteria Considered with User eXperience,” 2012 Spring Conference on Quality Management, Soongsil University, Seoul, Korea, April 28, 2012.