Last Updated: November 2025
This Privacy Policy explains how CoolMatch (“we”, “our”, “us”) collects, uses, and protects the information you provide while using our mobile application. By using our app, you agree to the terms described in this policy.
1. Age Requirement
CoolMatch is strictly for users aged 18 and above.
We do not knowingly collect data from anyone under 18. If a minor creates an account, we delete it immediately.
2. Information We Collect
A. Information You Provide
Name, age, gender
Email or phone number (for login)
Profile photos and bio
Chat messages (not stored after delivery)
Feedback, reports, or support conversations
B. Automatically Collected Information
Device information (model, OS version, IP address)
App usage statistics
Crash logs and performance data
Approximate location (only if enabled by the user)
C. Permission-Based Data
We may request access to:
Camera – Used for video calling and taking profile photos
Microphone – Used for voice and video calling
Photos/Media – Used for uploading profile photos
Notifications – Used to notify you about new messages and activity
Location (Optional) – to help show nearby users if you choose to enable this feature
All permissions are optional. Features requiring permissions may not work without them.
3. How We Use Your Information
We process your information for:
Account creation and management
Matching you with other users
Enabling chat, voice, and video calls
Improving app performance and safety
Detecting fraud or harmful behavior
Sending notifications
Providing customer support
We do not sell your personal information.
4. Third-Party Services We Use
We use trusted providers to operate the app:
Firebase – Authentication, crash reports, analytics, notifications
Agora / WebRTC – Voice and video calling
Cloud Hosting Providers – Secure data storage
These partners follow strict privacy and security standards.
5. Sharing of Information
We only share your data when necessary:
With service providers who help run the app
To comply with legal obligations
To investigate misuse or harmful behavior
We do not sell or rent user data.
6. Data Security
We use encryption, secure servers, and technical safeguards to protect your information.
However, no system is completely secure, and users share data at their own risk.
7. User Safety
You can block or report any user.
Reported content may be reviewed by our moderation team.
Accounts violating our policies may be suspended or removed.
We do not monitor private chats unless they are reported.
8. Account Deletion
You can delete your account anytime from the app.
When you delete your account:
All personal data, photos, and messages are permanently deleted
Deletion is completed within 30 days
You may also request deletion via email
9. Data Retention
We keep your data only as long as necessary:
Account data is kept until you delete your account
Analytics and logs are kept for short periods
Reported content is kept until investigations are complete
10. Children’s Privacy
CoolMatch is not intended for anyone under 18.
If we discover underage users, their accounts and data are removed.
11. Policy Updates
We may update this policy occasionally.
The latest version will always be available on our website.
12. Contact Us
If you have questions about this Privacy Policy or wish to request data removal, you may contact us at:
complaint@coolmatch.app
CoolMatch – NiMedya