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Privacy Policy
Effective Date: 28 October 2026
Business Name: Soap & Shine
Location: Gloucester, Gloucestershire, United Kingdom
1. Introduction
At Soap & Shine, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or use our mobile vehicle valeting, detailing, and exterior cleaning services in Gloucester and surrounding areas.
2. Information We Collect
We collect personal information that you voluntarily provide to us when booking a service, requesting a quote, or contacting us directly. This includes:
Contact Information: Name, email address, telephone number, and residential/business service address.
Vehicle & Property Details: Vehicle make, model, registration number, and specific detailing or cleaning requirements.
Booking & Billing Data: Service history, appointment dates, quotes, invoice details, and payment confirmations. (Note: Payment card details processed online are handled securely through third-party payment processors and are not stored directly on our servers).
Website Usage Data: Standard analytics information (e.g., IP address, browser type, device type, pages visited) collected via essential cookies when navigating our website.
3. How We Use Your Information
We use your personal data strictly to deliver and improve our services, including:
Fulfilling bookings, providing mobile valeting/detailing services, and managing your appointments.
Communicating with you regarding quotes, booking confirmations, appointment reminders, or customer service inquiries.
Processing invoices and payments.
Improving our website functionality, customer experience, and online service offerings.
Complying with legal obligations, accounting standards, and tax regulations in the UK.
4. Legal Basis for Processing Data
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following grounds:
Contractual Necessity: Processing is required to perform the service contract agreed upon between you and Soap & Shine.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as managing customer relationships, service updates, and business accounting.
Legal Obligation: Processing is required to fulfill UK tax, financial, and legal recording duties.
5. Sharing Your Data
We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers who assist us in operating our business, such as:
Website hosting and online booking platforms.
Secure payment processing gateways.
Cloud accounting and invoicing software.
All third-party providers are obligated to process your data securely and in strict compliance with UK data protection laws.
6. Data Retention & Security
We implement appropriate technical and organisational security measures to protect your data against unauthorized access, loss, or misuse.
Personal data related to bookings and transactions is retained only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy UK legal, accounting, and reporting requirements (typically up to 6 years for accounting records).
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request the deletion of your personal data where there is no legal requirement for us to keep it.
Restriction & Objection: Object to or request restriction of processing your personal data under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website uses standard essential cookies to ensure basic website functionality and performance analytics. You can adjust your browser settings to decline non-essential cookies at any time.
9. deposits
all deposits are set and non refundable if you book for a time and we cancel you will get a imediate refuned however if you cancel you will not recive a refund
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Soap & Shine
Gloucester, Gloucestershire
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