Snoots — Find Lost Pets — Privacy Policy

Last Updated: June 8, 2026

Introduction

Snoots ("Snoots: Find lost pets", bundle id com.snoots.du) for iOS and Android respects your privacy and is committed to protecting your personal information. Snoots is a lost-and-found pet app: you report a missing pet, the community nearby reports sightings, and the app helps match them — including biometric nose-scan verification — to reunite pets with their owners. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure.

Data We Collect

We collect the following data, linked to your identity, solely to provide the app's functionality. We do not use any of your data for tracking across other companies' apps or websites.

Account & Profile

Email address — to create and sign in to your account.
Name — shown on your profile, reports, and messages.
User ID — to identify your account and associate your pets, reports, and subscription.

App Functionality

Precise location — to show nearby missing-pet and sighting reports on the map and to send proximity alerts when a pet is reported near you. Location is used only while you are using the app (When In Use).
Photos — pet and profile photos you attach to your pets and reports.
Device ID — used to deliver push notifications and to help manage your account and premium entitlement.
Purchase history — to manage your premium subscription entitlement (processed via RevenueCat and the app stores).

Diagnostics (not linked to your identity)

Crash data — via Firebase Crashlytics, to detect and fix crashes.
Performance data — via Firebase Performance Monitoring, to keep the app fast and stable.

Pet Biometric Nose Scan

Snoots verifies pet identity using on-device biometric nose scanning (TensorFlow Lite dog/cat detection). This processes camera frames of your pet — not people. Detection runs locally on your device; the resulting pet image and scan are sent to our service only to register or match your pet.

Permissions We Request

Camera — Scan your pet's biometric nose print and take pet/profile photos.
Location (While Using the App) — Show nearby reports on the map and send proximity alerts.
Photo Library — Attach pet and profile photos to your reports.
Notifications — Send proximity alerts, sighting matches, and chat messages.

You can refuse or revoke any permission in your device Settings. Doing so may limit related features (e.g., scanning, the nearby map).

Authentication

You sign in with Sign in with Apple (iOS) or Google Sign-In. These providers share your name and email with us per your consent. We do not receive your social account password.

Subscriptions

Snoots offers a premium subscription that unlocks features such as biometric nose-scan matching and AI match alerts.

The subscription is offered as an annual plan with a 7-day free trial.
The exact price in your local currency is shown in the app on the paywall before you subscribe.
Auto-Renewal: Payment is charged to your Apple ID / Google account at the end of the free trial. The subscription renews automatically unless cancelled at least 24 hours before the period ends.
Restore Purchases: Available on the paywall screen.
Managing Subscriptions: Manage or cancel anytime in your App Store (iOS: Settings > your name > Subscriptions) or Google Play (Subscriptions) account settings.

Payments and subscriptions are processed by the Apple App Store and Google Play Store through RevenueCat. These services have their own privacy policies.

User-Generated Content & Safety

Snoots includes community posts, sighting reports, and user-to-user chat. You are responsible for the content you post. We provide tools to report objectionable content and block abusive users, and we act on valid reports. There is no tolerance for objectionable content or abusive users.

Third-Party Services

We use the following service providers strictly to operate the app. We do not sell your personal data, and we do not share it except as needed to provide these services or where required by law:

Firebase (Google) — Authentication, Cloud Messaging (push), Crashlytics, Performance Monitoring, Remote Config.
Google Sign-In and Sign in with Apple — authentication.
RevenueCat — subscription management.
Google Maps — map display for nearby reports.
Apple App Store / Google Play Store — payment processing.

Data Retention & Security

We retain your data only as long as necessary to provide the services you request. We take commercially reasonable measures to protect your information from loss, theft, or unauthorized access.

Account Deletion

You can delete your account at any time from within the app: Settings > Delete Account. This removes your account and associated data from our servers.

Your Rights

You can choose to refuse our request for your personal information; however, doing so may limit your access to some features of the app. Depending on your region, you may have rights to access, correct, or delete your personal data — contact us using the details below.

External Links

Our app may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

Apple Standard EULA & Google Play Terms

iOS uses Apple's Standard End-User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Android follows Google Play's Developer Distribution Agreement: https://play.google.com/about/developer-distribution-agreement.html

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: daguetcaretec@gmail.com
Website: https://snoots.fr/
Privacy Policy: https://snoots.app/privacy
Terms of Service / EULA: https://snoots.app/terms