Effective date: July 28, 2026
SNInsight ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information SNInsight collects, why it is used, and the choices available to users.
1. INFORMATION WE COLLECT
Account information
When you register or use SNInsight, we may collect your full name, user ID, email address, preferred language, and authentication information. Passwords and one-time verification codes are used for account authentication.
Communications
We collect messages and other information that users submit through support and chat conversations. This information is required to deliver messages, maintain conversation history, and provide support.
Device and notification information
If notifications are enabled, SNInsight collects a device identifier, platform information, and push-notification token. These are used to deliver notifications about messages and app activity.
Technical information
We may process basic diagnostic information, network responses, and error information to maintain the app, troubleshoot problems, and improve reliability.
2. HOW WE USE INFORMATION
We use collected information to:
• Create and authenticate user accounts
• Provide chat and support functionality
• Send requested email verification codes
• Deliver message and activity notifications
• Maintain conversation history
• Prevent misuse and protect the service
• Diagnose technical problems
• Improve the performance and reliability of SNInsight
3. HOW INFORMATION IS SHARED
We do not sell users' personal information.
Information may be processed by service providers that help us operate SNInsight, including hosting, authentication, email-delivery, notification, and technical infrastructure providers. These providers may process information only as necessary to provide their services.
We may disclose information when required by applicable law, legal process, or a valid request from a government authority, or when necessary to protect users, our rights, or the security of the service.
4. DATA STORAGE AND SECURITY
SNInsight uses reasonable administrative and technical safeguards designed to protect personal information. Authentication information may be stored on the user's device to maintain an active session.
No electronic transmission or storage system can be guaranteed to be completely secure.
5. DATA RETENTION
We retain account information and conversation data for as long as reasonably necessary to provide SNInsight, maintain business records, resolve disputes, enforce agreements, and satisfy legal obligations.
Notification tokens may be removed or replaced when a user signs out, disables notifications, changes devices, or reinstalls the app.
6. DATA DELETION
Users may request deletion of their account and associated personal information by contacting:
Email: mail@alicesoft.co.in
Please include the user ID or registered email address needed to identify the account. We may retain information when required by law or for legitimate security, fraud-prevention, and record-keeping purposes.
7. CHILDREN'S PRIVACY
SNInsight is not intended for children under the minimum age required to consent to personal-data processing in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.
8. HEALTH AND FINANCIAL INFORMATION
SNInsight does not provide health, medical, banking, lending, investment, cryptocurrency, insurance, or other financial services. Users should not submit sensitive health or financial information through support conversations unless specifically requested through an authorized business process.
9. INTERNATIONAL PROCESSING
Information may be processed in locations where our service providers operate. Where required, we take reasonable measures to handle personal information in accordance with applicable privacy laws.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy when SNInsight's practices, features, or legal obligations change. The updated policy will be published on this page with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:
Alicesoft Pvt. Ltd.
Email: mail@alicesoft.co.in
Location: New Delhi, India
By using this app, you agree to the collection and use of your information as described in this Privacy Policy.