Effective date: October 1, 2026
SNInsight ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information SNInsight collects, why it is used, and the choices available to users.
1. INFORMATION WE COLLECT
Account information
When you register or use SNInsight, we may collect your full name, user ID, email address, preferred language, and authentication information. Passwords and one-time verification codes are used for account authentication.
Investor information
For investor accounts, we process your name, email address, company or fund, country, account status, access validity, and authorised modules. We also process an app-generated device identifier, device name, and activity records, such as sign-ins and pages or resources accessed.
Communications
We collect messages and other information that users submit through support and chat conversations. This information is required to deliver messages, maintain conversation history, and provide support.
AI assistance and translation
When a user chooses to use Alice AI, AI Assist, or language translation, we process the prompt, submitted message text, target-language code, and relevant recent conversation context needed to provide the requested feature. Automatic recipient-language translation may occur only where enabled and after the required permission has been provided. Normal chat remains available when permission is declined or withdrawn.
Device and notification information
If notifications are enabled, SNInsight collects a device identifier, platform information, and push-notification token. These are used to deliver notifications about messages and app activity.
Technical information
We may process basic diagnostic information, network responses, and error information to maintain the app, troubleshoot problems, and improve reliability.
2. HOW WE USE INFORMATION
We use collected information to:
• Create and authenticate user accounts
• Provide chat and support functionality
• Send requested email verification codes
• Deliver message and activity notifications
• Maintain conversation history
• Prevent misuse and protect the service
• Diagnose technical problems
• Improve the performance and reliability of SNInsight
• Provide AI assistance and language translation
• Authenticate investor accounts and manage access permissions
• Provide company information, investment proposals, financial projections, and authorised documents
• Maintain investor account activity and security records
3. HOW INFORMATION IS SHARED
We do not sell users' personal information.
Information may be processed by service providers that help us operate SNInsight, including hosting, authentication, email-delivery, notification, and technical infrastructure providers. These providers may process information only as necessary to provide their services.
We may disclose information when required by applicable law, legal process, or a valid request from a government authority, or when necessary to protect users, our rights, or the security of the service.
AI and translation providers
SNInsight requests explicit permission before applicable content is shared with third-party AI or translation providers. Users may choose “Not now” and continue using normal chat without these features. Permission can later be withdrawn from the app’s account settings.
When permission is granted:
• User prompts and relevant recent conversation text may be sent to OpenAI for Alice AI and AI Assist. OpenAI Privacy Policy: https://openai.com/policies/privacy-policy/
• Message text selected for translation and the target-language code may be sent to Microsoft Azure AI Translator. Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
SNInsight stores original chat messages. AI responses used in chat may also be stored as conversation messages. Translated viewer text is not separately stored by the Chat API.
Investor AI features may send prompts and relevant demonstration context to OpenAI only when the user intentionally opens an enabled AI feature and grants permission. Investor AI diagnostic records may contain prompts and responses until account deletion or scheduled operational cleanup.
Withdrawing permission prevents new AI and translation provider requests. It does not delete previously stored chat messages. Account deletion is a separate action.
Chat messages are shared with the intended conversation participants.
4. DATA STORAGE AND SECURITY
SNInsight uses reasonable administrative and technical safeguards designed to protect personal information. Authentication information may be stored on the user's device to maintain an active session.
No electronic transmission or storage system can be guaranteed to be completely secure.
Investor login tokens are stored using secure operating-system storage on supported mobile devices when “Remember me” is enabled. Authenticated investor web experiences use session cookies to maintain access.
5. DATA RETENTION
Chat messages, including AI messages stored as chat, are retained for up to 365 days and then automatically removed from the live database.
Investor activity and audit records are retained for up to 365 days.
Security and diagnostic logs are retained for up to 90 days.
Rolling database and server backups are retained for up to 30 days. Information deleted from the live service may remain in a controlled backup until that backup expires.
Investor AI prompt, response and upload diagnostic metadata is retained for up to 30 days.
After account deletion, a non-identifying deletion audit may be retained for up to 365 days. For Investor accounts, an anonymized account or access-request record may also be retained for up to 365 days.
Confirmed account deletion removes applicable personal information from the live service immediately. Investor AI diagnostic information is also removed immediately when the Investor account is deleted.
Notification tokens may be removed or replaced when a user signs out, disables notifications, changes devices, reinstalls the app or deletes the account.
6. DATA DELETION
Users can initiate permanent account deletion inside the SNInsight app:
• Chat & AI users can open Profile → Delete Account.
• Investor users can open Account → Delete Account.
The app requires authenticated confirmation before deletion. Users are not required to contact support to initiate deletion.
For Chat & AI accounts, confirmed deletion removes the account and associated refresh tokens, notification tokens, verification records, conversations and messages involving that account, and applicable receipt records. Existing sessions are revoked.
For Investor accounts, confirmed deletion revokes access and sessions, removes applicable password-reset, module-permission, document-permission and AI demonstration records, and deletes or anonymizes direct profile, contact and login information.
Deletion is processed immediately after authenticated confirmation. We may retain non-identifying deletion audit records and limited operational, security, fraud-prevention or legally required records.
Users who cannot access the app may contact mail@alicesoft.co.in for assistance.
7. CHILDREN'S PRIVACY
SNInsight is not intended for children under the minimum age required to consent to personal-data processing in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.
8. INVESTOR AND FINANCIAL CONTENT
The investor portal presents information about Alicesoft’s business, funding proposals, financial projections, and product demonstrations. Financial projections are forward-looking statements, and actual results may differ. No return or outcome is guaranteed. The Investor area is a private informational and data-room experience for invited or approved users. It does not execute securities trades, accept investment funds, provide brokerage or portfolio-management services, or provide personalised investment advice. Any investment discussion, due diligence, legal documentation or transaction occurs outside the app between the relevant parties.
9. INTERNATIONAL PROCESSING
Information may be processed in locations where our service providers operate. Where required, we take reasonable measures to handle personal information in accordance with applicable privacy laws.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy when SNInsight's practices, features, or legal obligations change. The updated policy will be published on this page with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:
Alicesoft Pvt. Ltd.
Email: mail@alicesoft.co.in
Location: New Delhi, India
This policy describes our data practices. Where consent is required, we request it separately.