Welcome to the official support page for Snaprix

We're here to help! If you're experiencing any issues or have questions about the game, please review the information below or contact our support team.

Frequently Asked Questions

How do I restore my purchases?

Open the game and go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account used for the original purchase.

My progress is missing.

If Cloud Save is enabled, sign in with the same account you previously used. If your progress doesn't appear, contact our support team.

The game crashes or won't start.

Try the following:

• Restart your device.

• Update the game to the latest version.

• Ensure your device has enough free storage.

• Reinstall the app (make sure your progress is backed up first).

How do Daily Challenges work?

A new Daily Challenge becomes available every 24 hours. Complete it to earn rewards and maintain your streak.

Can I play offline?

Yes! Most game modes can be played offline. Some features, including leaderboards, Daily Challenges, and multiplayer, require an internet connection.

Contact Support

If you need additional assistance, we're happy to help.

Email: as1011007@gmail.com

Please include:

• Your device model

• Operating system version

• Game version

• A description of the issue

• Screenshots (if applicable)

We typically respond within 24–48 business hours.

Report a Bug

Found a bug?

Please send us:

• Steps to reproduce the issue

• Screenshots or screen recordings

• Device model

• Operating system version

Your feedback helps us improve the game.

Feature Requests

Have an idea for a new feature or game mode?

We'd love to hear it! Send your suggestions to:

as1011007@gmail.com

Privacy

Your privacy is important to us.

The game only collects information necessary to provide gameplay features, cloud saves, purchases, and analytics.

For more information, please read our Privacy Policy.

Updates

We regularly release updates that include:

• New puzzles

• Performance improvements

• Bug fixes

• New themes

• Gameplay enhancements

Keep automatic updates enabled so you never miss new content.