Last updated: September 16, 2026

Snappy Bites Eatery ("Snappy Bites", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with Snappy Bites Eatery through our Facebook Page, Facebook Messenger ordering service, Google Site, and related ordering services.

1. Information We Collect

When you contact us or place an order, we may collect information necessary to process and fulfill your order, including:

• Your name

• Facebook Messenger information, including your Messenger account identifier (PSID), when provided by Meta

• Mobile phone number

• Delivery address or delivery location

• Order details and selected products

• Payment method and payment-related information that you voluntarily provide

• Order status and delivery information

• Messages and information that you send to us through Facebook Messenger

• Information necessary to respond to customer inquiries and provide customer support

We only request information that is reasonably necessary to process orders, provide customer service, arrange delivery, and operate our business.

2. How We Use Your Information

We may use the information we collect to:

• Receive and process food orders

• Confirm orders with customers

• Contact customers regarding their orders

• Arrange food preparation and delivery

• Calculate or confirm delivery charges

• Process or confirm payment information provided by the customer

• Respond to customer questions and requests

• Provide customer support

• Maintain order records

• Improve our ordering process and customer experience

• Maintain business and sales records

• Prevent fraudulent, abusive, or unauthorized use of our ordering services

We do not use customer information for purposes unrelated to our business operations unless permitted by applicable law or with your consent where required.

3. Facebook Messenger

Customers may communicate with Snappy Bites Eatery through Facebook Messenger.

When you interact with our Facebook Page through Messenger, Meta may provide us with information associated with that interaction, including a Messenger Page-Scoped ID (PSID) and information that you send to us.

We use this information to respond to your messages and process your orders.

Your use of Facebook and Messenger is also subject to Meta's own terms and privacy policies.

4. Order Information

When you place an order through our Messenger ordering system, information related to the order may be recorded in our internal order management system, including Google Sheets or other business systems used by Snappy Bites Eatery.

Order information may include:

• Customer name

• Contact number

• Delivery address

• Items ordered

• Quantity

• Order amount

• Delivery fee

• Payment method

• Order status

• Date and time of the order

This information is used to process and fulfill your order and maintain business records.

5. Third-Party Services

We may use third-party services to operate our ordering and business systems. These services may include:

• Meta Platforms / Facebook Messenger

• Google Sites

• Google Sheets and Google Apps Script

• Loyverse or other point-of-sale and business management services

These services may process information according to their own terms and privacy policies.

We do not sell customer personal information to third parties.

6. Payments

If you provide payment information to us through a payment method such as GCash or another payment service, we use that information only as necessary to confirm and process your payment.

We do not intentionally request or store your full bank account passwords, online banking passwords, Facebook passwords, or other authentication credentials.

7. Data Retention

We retain customer and order information only for as long as reasonably necessary for order fulfillment, customer service, accounting, business records, legal obligations, dispute resolution, and other legitimate business purposes.

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal or business recordkeeping requirements.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

9. Your Choices and Requests

You may contact Snappy Bites Eatery to ask about personal information that we may hold about you or to request correction or deletion of information, subject to applicable legal and legitimate business recordkeeping requirements.

You may also choose not to provide certain information. However, some information may be necessary for us to process and deliver an order.

10. Children's Privacy

Our ordering services are not specifically directed toward children. We do not knowingly request personal information from children for purposes unrelated to providing our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

The updated Privacy Policy will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Snappy Bites Eatery

Facebook Page: Snappy Bites Eatery

Email: snappybitez@gmail.com

Phone: +63916 737 7643

We will use reasonable efforts to respond to privacy-related requests and questions.

Snappy Bites Eatery
Privacy Policy
Last updated: September 16, 2026