Privacy Policy for The Plug Smoke & Vape

For SMS Marketing & Communications
Last Updated: [12/10/2025]

The Plug Smoke & Vape (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and ensuring full compliance with all wireless carrier requirements, including S.H.A.F.T. rules and CTIA messaging guidelines. This Privacy Policy explains how we collect, use, and protect information when you engage with our website, in-store services, or SMS marketing program.

By using our services—including opting into SMS messages—you agree to this Privacy Policy.

1. S.H.A.F.T. Compliance

The Plug Smoke & Vape operates in a regulated industry. To comply with S.H.A.F.T. rules (Sex, Hate, Alcohol, Firearms, Tobacco/Vape), we maintain the following strict standards:

• SMS messages are only sent to subscribers who have affirmatively opted in.
  
  

• We do not market to anyone under 21 years old.
  
  

• Age-gating measures are used for SMS opt-in, websites, and in-store sign-ups.
  
  

• We do not send or permit content that carriers classify as disallowed (e.g., explicit content, hate content, firearm promotions).
  
  

• SMS messaging related to tobacco and vape products complies with CTIA’s restricted-content requirements.
  
  

Your mobile number, personal information, and age-verification data will only be used to confirm legal eligibility and to deliver compliant messaging.

2. Information We Collect

We may collect the following information when you interact with us:

Personal Information

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Date of birth or age verification
  
  

• Information voluntarily provided when communicating with us
  
  

Device & Usage Information

• IP address
  
  

• Browser type
  
  

• Device identifiers
  
  

• Pages viewed and link interactions
  
  

• SMS message interaction data
  
  

We collect only what is necessary for legal compliance, SMS delivery, customer service, and business operations.

3. How We Use Your Information

We use your information for:

• Order fulfillment and customer support
  
  

• Age verification and S.H.A.F.T. compliance
  
  

• Sending requested SMS marketing messages
  
  

• Sending account or transaction-related alerts
  
  

• Providing promotions, discounts, new product updates, and loyalty notifications (only to age-verified, opted-in subscribers)
  
  

• Compliance with federal, state, and wireless carrier regulations
  
  

• Website improvement and security
  
  

4. SMS Marketing Program & Privacy

Your SMS privacy is extremely important to us.

Required CTIA/Carrier SMS Carve-Out

“No mobile information will be shared with third parties/affiliates for marketing/promotional/advertising purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Use of SMS Information

If you opt in to our SMS program, we may send:

• Sale alerts
  
  

• Discounts & promotions
  
  

• Vape/tobacco-related product updates (21+ only)
  
  

• Store news, events, and loyalty program information
  
  

• Order updates or service notifications
  
  

You can opt out anytime by replying STOP.
Reply HELP for assistance.

We do not purchase phone numbers or SMS lists.
We do not send messages without explicit, documented opt-in.

5. How We Share Your Information

We only share personal information in the following limited circumstances:

A. Service Providers

With trusted vendors who assist with order processing, SMS message delivery, website hosting, or payment processing. These providers are prohibited from using your information for their own marketing.

B. Legal Compliance

To comply with law enforcement, regulatory agencies, or legal obligations.

C. Business Transfers

If we undergo a merger, acquisition, or restructuring.

D. SMS Opt-In Data Restrictions

We never sell, trade, share, or disclose SMS consent data or mobile numbers to any third party for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, or unauthorized access.
However, no method of transmission is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes stated in this Policy
  
  

• Maintain required legal or regulatory records
  
  

• Comply with S.H.A.F.T. age-verification requirements
  
  

You may request deletion of your personal data at any time (subject to legal retention obligations).

8. Your Choices & Rights

Opt Out of SMS Messages

Reply STOP to unsubscribe.
Reply HELP for support.
You may also request removal by contacting us.

Access and Correction

You may request access, correction, or deletion of your personal data.

We will honor these requests unless prohibited by law.

9. Age Restrictions

The Plug Smoke & Vape strictly serves individuals 21 years of age or older.
We do not knowingly collect or store information from anyone under 21.

If we discover that data from an underage individual has been collected, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Policy from time to time.
When updated, the “Last Updated” date will be revised.
Continued use of our services constitutes acceptance of the updated Policy.

11. Contact Us

For questions about this Privacy Policy, S.H.A.F.T. compliance, or our SMS program:

The Plug Smoke & Vape
Email: Plugvapeshop@gmail.com
Phone: (561)717-4692
Address: 22113 Powerline Rd, Boca Raton, FL 33433