FAQs

My candle has discoloration or appears crystalized?

Frosting is when a white crystalline layer forms on the surface of natural waxes such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes. Frosting takes place when the natural wax used to make a candle tries to return to its natural state. This will not at all affect how your candle performs.

Why should I only burn my candle for 4 hours at a time?

Burning your candle for longer than this will create a “mushroom” effect on the wick. This is a carbon build-up on the wick (which is a result of the candle consuming more wax than it can burn off), which causes an unstable flame (too large or flickering), soot to build up on the container rim and soot to release from the flame.

Why should I let all of the surface wax burn?

Allow your candle to burn until the full surface has melted - this ensures that your candle reaches a full melt pool and burns evenly for its full life. If you extinguish your candle before a full melt pool is formed, your candle will tunnel. This greatly reduces the lifespan of your candle.