SmartRider is owned and operated by Danshai Holdings Ltd ("the Company", "we", "our", or "us"), a company duly incorporated under the laws of the United Republic of Tanzania and registered with the Business Registrations and Licensing Agency (BRELA) and the Personal Data Protection Commission (PDPC).
We are committed to protecting your privacy and ensuring that all personal data entrusted to us is collected, processed, stored, and protected in accordance with the Personal Data Protection Act, 2022 and all other applicable laws of Tanzania.
SmartRider provides a digital platform that connects vehicle owners with qualified drivers seeking employment opportunities. To provide these services safely and effectively, we collect and process certain personal information during account registration and while you use our platform.
Protecting your personal information is one of our highest priorities.
Data Subject: The individual whose personal data is collected, including registered drivers and vehicle owners.
Personal Data: Any information relating to an identified or identifiable individual.
Sensitive Personal Data: Information relating to health, race, ethnicity, religion, political opinions, biometrics or other information classified as sensitive under applicable law.
Processing: Any operation performed on personal data including collection, recording, storage, organization, retrieval, use, disclosure, transmission or deletion.
Controller: Danshai Holdings Ltd, which determines how and why personal data is processed.
Processor: A third party authorized to process personal data on behalf of Danshai Holdings Ltd, such as cloud hosting providers, payment service providers or SMS verification providers.
This Privacy Policy explains how SmartRider collects, uses, stores, protects and shares your personal information when you:
Register as a Driver
Register as a Vehicle Owner
Search for drivers
Apply for driving opportunities
Communicate through the SmartRider platform
Use any SmartRider services
The purpose of this policy is to:
Explain what information we collect.
Explain why we collect it.
Explain how we protect it.
Inform users of their legal rights.
Demonstrate compliance with Tanzania's Personal Data Protection laws.
This policy applies to all users of SmartRider including:
Drivers
Vehicle Owners
Visitors using our website or mobile application
Depending on the type of account you create, we may collect the following information.
We may collect:
First Name
Middle Name
Last Name
Passport photograph
Date of Birth
Phone Number
Password (encrypted)
National ID (NIDA) Number
Driving Licence Number
Years of Driving Experience
Current Employer (if applicable)
Base Location
Preferred Vehicle Categories
Driving Licence Categories
Employment Status
Skills
Preferred Working Locations
Personal Profile/Biography
Employment History
Referee Information
Profile Photo
Verification status
Login and authentication records
We may collect:
Full Name
Business or Company Name
Phone Number
Password (encrypted)
Business Profile Photo
Base Location
Areas where drivers are required
Preferred Vehicle Categories
Hiring Availability Status
Profile information
Login records
Verification status
When you use SmartRider we may automatically collect:
Device Information
IP Address
Browser Type
Operating System
Mobile Device Information
Login Time
Activity Logs
Error Reports
App Usage Statistics
We collect personal data:
Directly from information you provide during registration.
When you update your profile.
When you apply for driving opportunities.
When vehicle owners search for drivers.
When you communicate through SmartRider.
Automatically through cookies, analytics and application logs.
Your personal information is processed for purposes including:
Creating and managing user accounts.
Verifying identities.
Matching qualified drivers with vehicle owners.
Allowing vehicle owners to search for suitable drivers.
Allowing drivers to apply for available opportunities.
Facilitating communication between users.
Improving our services.
Providing customer support.
Preventing fraud and misuse.
Complying with legal obligations.
Maintaining platform security.
We process your personal data because:
Processing is necessary to perform our contract with you.
Processing is required to comply with legal obligations.
Processing is necessary for our legitimate business interests.
You have provided your consent where required by law.
We do not sell your personal information.
Your personal information may be shared only where necessary with:
Vehicle owners seeking drivers.
Drivers applying for opportunities.
Cloud hosting providers.
SMS verification providers.
Payment service providers.
Government authorities where legally required.
Law enforcement agencies when required by law.
All third parties are required to maintain appropriate security and confidentiality standards.
We retain your personal data only for as long as necessary to:
Maintain your account.
Provide our services.
Meet legal obligations.
Resolve disputes.
Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized.
We implement appropriate technical and organizational measures including:
Password encryption.
Secure authentication.
Encrypted communications (HTTPS/SSL).
Secure cloud infrastructure.
Access controls.
Regular security monitoring.
Backup and disaster recovery procedures.
While we employ industry-standard security measures, no internet transmission or storage system can be guaranteed to be completely secure.
Subject to applicable Tanzanian law, you have the right to:
Access your personal data.
Correct inaccurate information.
Update your profile.
Request deletion of your personal data.
Object to certain processing activities.
Restrict processing.
Request portability of your personal data.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Personal Data Protection Commission (PDPC).
You are responsible for:
Providing accurate information.
Keeping your login credentials secure.
Updating your profile whenever your information changes.
Maintaining the confidentiality of your account password.
SmartRider may use cookies and similar technologies to:
Improve user experience.
Maintain login sessions.
Remember preferences.
Monitor application performance.
Generate anonymous usage statistics.
SmartRider is intended for individuals who are legally eligible to work or hire drivers under Tanzanian law.
We do not knowingly collect personal information from children.
Where our service providers process information outside Tanzania, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.
We may revise this Privacy Policy from time to time.
Any updates will be published within the SmartRider application and on our website. Continued use of the platform constitutes acceptance of the updated Privacy Policy.
Company Name: Danshai Holdings Ltd
Application: SmartRider
Email: info@danshaiholdings.co.tz
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us using the information above.
Last Updated: July 2026
Copyright 2026 Danshai Holdings Ltd. All Rights Reserved.