Basic Maintenance

1. Check the main power switch on the backside of the SMART Printer (Press the switch " | ")

2. Check the connected state of the power cable on the backside of the SMART Printer.

3. Check the connected state of the power code, adapter and the electric outlet.

4. Check the adapter connected to the SMART Printer. We recommend you to use our certificated adapter. If you use an uncertificated adapter, the printing or the encoding functions may have some troubles.

1. Check the installed state of ribbon into the ribbon cartridge. Please refer to "SMART Printer User Manual, Ribbon Box and Quick Guide" in the SMART Printer Box for the procedure of ribbon installation.

2. After you install a new ribbon, if the SMART Printer recognizes the new ribbon, the RF Tag on the used ribbon may be broken. In this case, please contact with the local supplier that you bought our products and consumables.

※ You must use the certificated ribbon because the SMART Printer can recognize the certificated ribbon using our Ribbon Tag. If you use another brand ribbon in the SMART Printer, the SMART don't work and it may be the reason of faults.

1. Check the ribbon balance using the left LED button on the front panel of the SMART Printer.

※ We supply extra panels on our ribbon to prepare for snapping or skipping. Even if unused panels remain on the ribbon core, when the ribbon balance which is shown by the SMART Printer is '0', you must replace the used ribbon with the new ribbon.

2. Check the installed state of ribbon into the ribbon cartridge. Please refer to SMART Printer User Manual, the Ribbon Box and the Quick Guide in the SMART Printer Box for the procedure of ribbon installation.

3. If the ribbon is snapped, you can connect snapped ribbons together using a stick tape and use the connected ribbon again.

4. Check the contaminated condition of the Color In / Out Sensor because the reason of 'Ribbon Search Error' may be the contamination of the Color In / Out Sensor. If the Color In / Out Sensors are contaminated, you must clean it using soft cloth or an alcoholic cotton swab.

1. You can connect snapped ribbons together using a sticky tape and use the connected ribbon again.

2. The reasons of the snapped ribbon are as below.

- Check the size the surface condition of cards. If you use a defective card, the ribbon may be cut.

- Check the printing density (Total YMC, Black and Overlay). If the printing density is set very highly, the high heat is applied to the ribbon and it may cut the ribbon. In this case, you must adjust the printing density using the CardPrinterSetup (refer to SMART Printer User Manual).

- Check the printing position. If the printing position setting has some problems (the printing start or end position is not correct), it may be the reason of this fault. You must adjust the printing position using the CardPrintingSetup (refer to SMART Printing User Manual).

1. You can connect snapped ribbons together using a sticky tape and use the connected ribbon again.

2. The reasons of the snapped ribbon are as below.

- Check the size the surface condition of cards. If you use a defective card, the ribbon may be cut.

- Check the printing density (Total YMC, Black and Overlay). If the printing density is set very highly, the high heat is applied to the ribbon and it may cut the ribbon. In this case, you must adjust the printing density using the CardPrinterSetup (refer to SMART Printer User Manual).

- Check the printing position. If the printing position setting has some problems (the printing start or end position is not correct), it may be the reason of this fault. You must adjust the printing position using the CardPrintingSetup (refer to SMART Printing User Manual).