This Privacy Policy governs the manner in which Smart Remote collects, uses, maintains, and discloses information collected from users (each, a "User") of the Smart Remote mobile application ("App"). This privacy policy applies to the App and all products and services offered by Smart Remote Info, including its website.
By using the Smart Remote App, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your email address. This information is retained on your device and is not collected by us in any way unless you voluntarily provide it (e.g., when contacting support).
The App does use third-party services that may collect and process information, which may not directly identify you, including but not limited to:
Device information (e.g., hardware model, operating system version)
Language and region settings
Usage behavior patterns
Advertising identifiers
These third-party services help us enhance and improve the App through tools such as Google Play Services, Firebase Analytics, and AdMob. You have the right to refuse or withdraw consent to the collection of such information. However, please note that doing so may limit or disable certain features of the App.
Third-Party Service Providers
We use the following third-party services in our App. We encourage you to review their privacy policies:
Google Play Services: https://policies.google.com/privacy
AdMob (Advertising): https://support.google.com/admob/answer/6128543?hl=en
Firebase Analytics: https://firebase.google.com/policies/analytics
Personal Identification Information
We may collect personal identification information from Users in various ways, including when Users visit our App, register, contact support, or use certain features. Users may be asked for an email address, as it may be necessary for contract performance (e.g., to provide customer support) or for other legitimate purposes.
We collect personal identification information from Users only if they voluntarily submit such information to us and consent to its use. You may withdraw your consent at any time by contacting us.
Non-Personal Identification Information
We may collect non-personal information about Users whenever they interact with our App. Non-personal information may include:
Browser name and version
Device type and operating system version
Approximate location (country/city level)
Technical information such as connection method
Anonymous usage statistics
We may collect this information through cookies, server logs, and similar technologies to better understand how our App is used and to improve user experience.
Advertising
When you see advertisements in our App, we may share your Advertising ID and IP address with our advertising partners. Our partners may also collect information directly from the App through technologies such as software development kits (SDKs).
They may use this data for purposes including:
Limiting the number of times you see a particular ad
Personalizing ads to make them more relevant to you
Measuring ad performance and campaign effectiveness
You can opt out of personalized advertising in your device settings (e.g., "Reset Advertising ID" or "Opt out of Ads Personalization" on Android).
How We Use Collected Information
Smart Remote may collect and use information for the following purposes:
To improve customer service – Information you provide helps us respond more efficiently to your support requests and needs.
To provide user support – Including support provided directly by us or through our third-party business partners.
To analyze and improve the App – We use analytics to understand how users interact with the App and to identify areas for improvement.
To display relevant advertising – As described in the Advertising section above.
To carry out other specific purposes – That are disclosed to you and to which you consent.
Log Data
Whenever you use the Smart Remote App, in the case of an error or crash, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include:
Your device Internet Protocol ("IP") address
Device name
Operating system version
App configuration when using the Service
The time and date of your use of the Service
Other statistics related to the error or performance
Cookies and Similar Technologies
Smart Remote may use cookies and similar tracking technologies to help facilitate your experience. These, if you allow their use, store small amounts of data on your device when you visit a website or use the App.
We may use both:
Session cookies – which disappear after you close your browser or exit the App
Persistent cookies – which remain on your device and are used by your browser on subsequent visits
You have the ability to accept or decline cookies through your device or browser settings. However, declining cookies may affect certain functionality.
Third-party advertisers may also use cookies to track your use of the Service and display interest-based advertising. We advise you to check the privacy policies of these advertisers for information about their cookie usage and other privacy practices.
Data Protection and Security
We value your trust in providing us your Personal Information and strive to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to access – You may request a copy of the personal data we hold about you.
Right to rectification – You may request that we correct any inaccurate or incomplete data.
Right to erasure – You may request that we delete your personal data, subject to certain exceptions.
Right to restrict or object to processing – You may request that we limit or stop processing your data.
Right to data portability – You may request a copy of your data in a structured, commonly used format.
Right to withdraw consent – Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: hjmobideveloper@gmail.com