PRIVACY POLICY
This Privacy Policy outlines how we collect, use, and disclose your personal information when you utilize our services. It also explains your privacy rights and the legal protections afforded to you. We are committed to safeguarding the personal information of our users and their contacts.
By using our services, you consent to the collection, use, sharing, and processing of your personal information as described in this policy. We use your personal data to enhance and deliver our services effectively.
PERSONAL INFORMATION COLLECTED
Types of Data Collected:
Personal Information User Provide
We do not collect any of your personal information.
Information Collected Automatically
Device Data: We collect data about the device you use to access our services, including IP address, device model, operating system, screen resolution, mobile carrier, time zone settings, network type, and identifiers for advertising (IDFA for iOS, GAID for Android).
Cookies: Our services utilize cookies to collect information to enhance user experience, understand user engagement and improve our services.
Data Obtained from Third Parties
Unique Identifier: We collect unique device identifiers such as Android ID and IMEI from third parties. This data is used to optimize our services and ensure they perform efficiently on your device.
Operating System Information: We gather details about the operating system version and type from third parties to ensure compatibility and optimize our app’s performance.
Device-Related Information: Information about your device, including model, screen resolution, and language settings, is obtained from third parties. This helps us tailor our app to better fit your device's capabilities and user preferences.
App Usage Data: We track how frequently and for how long you use our app through data provided by third parties. This helps us understand user engagement and improve app functionality.
Crash Reports: We collect data on app crashes and error logs from third parties to help identify issues and implement timely fixes, enhancing app stability.
Performance Metrics: Performance-related data such as response times and success rates are collected from third parties. This information helps us measure and improve the effectiveness of our app.
Other Sources: Data about you may also be collected from publicly available sources to further enhance our services and customer understanding.
YOUR CONSENT AND USAGE PERSONAL INFORMATION
Granting Consent:
By registering or creating a profile on our platform, you explicitly agree to our processing of your personal data as detailed in this Privacy Policy.
How We Utilize Your Information:
We use the personal information collected to:
Enhance Service Delivery: Provide and maintain the quality of our services.
Personalize Experience: Tailor content and advertisements to better match your interests and improve your overall service experience.
Manage Your Account: Support the management of your service usage, enabling access to various functionalities as a registered user.
Communicate: Contact you with updates, security alerts, and promotional messages through email or other forms of communication.
Analytical Use and Compliance:
We analyze anonymized or aggregated data to enhance our services and ensure compliance with legal requirements, aiding in the prevention of fraud and illegal activities.
Advertisements and Analytics:
Third-party analytics may be used to understand service usage patterns and improve service delivery. These analytics are derived from data collected through cookies and similar technologies, which do not contain personally identifiable information.
Cookies:
Cookies are utilized to understand user interactions and store preferences related to your service use. You can manage these settings to adjust your privacy preferences.
Your Privacy Rights:
You have the right to opt out of receiving promotional communications and can manage, access, or modify your personal data, except where retained for legitimate business or legal reasons.
Policy Updates:
This Privacy Policy is subject to updates, which will be reflected in the revised document available on our platform. We encourage you to review this policy periodically. Continued engagement with our services after such updates constitutes your acceptance of the terms.
By using our services, you confirm that you understand and agree to the terms set out in this Privacy Policy, ensuring a secure and transparent user experience.
SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We do not share your data with other companies, organizations and individuals unless one of the following circumstances applies:
Sharing with your Consent:
We do not share your personal information with third parties without your explicit consent.
After obtaining your consent, we will share the data that you have authorized with specified third parties or categories of third parties to the extent permitted by applicable laws and regulations.
Legal Compliance and Protection of Rights:
We may disclose your personal information if it is necessary to:
Comply with legal requirements or respond to valid legal processes, such as search warrants, court orders, or subpoenas.
Protect the rights, property, or safety of our users, us, or the public as required or permitted by law.
Service Providers and Partners:
We may share only the minimum personal information necessary with third parties to provide, improve, promote, and protect our services. These include:
Service Providers: We engage various service providers who perform functions on our behalf. For instance, we may share personal information such as: Names, email addresses, service usage data, and transaction histories, … with companies that help us with IT services, customer service, and payment processing like Google play. These service providers are bound by strict data protection clauses and are only allowed to use your personal information as directed by us to provide the specific services.
Business Partners: We may share limited data such as: Contact details and demographic information, … with our business partners with whom we collaborate to provide you the best services or promotional offers. This is only done with your explicit consent and is strictly controlled under confidentiality agreements, ensuring compliance with privacy laws and limiting use to the agreed purposes.
Business Transfers:
In cases of business negotiations, mergers, acquisitions, or sale of company assets, your personal information may be shared or transferred as part of the transaction.
Public Interactions:
If you engage in activities on public areas of our services, your information can be seen by others and may be read, collected, or used by them. You are advised to exercise caution when deciding to disclose your personal information in these areas.
Cookies:
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interactions. This helps us offer better site experiences and tools in the future. You may manage your cookie preferences through your browser settings.
APP-SPECIFIC PERMISSIONS
The main Permissions used by <Plant Caring Plant Care Expert> are described below.
Permission 1: android.permission.POST_NOTIFICATIONS
This permission is necessary to enable the app to send notifications on devices running Android 13 and higher. It allows our app to inform you of updates, alerts, or other important information directly through your device's notification system.
Permission 2: android.permission.WRITE_EXTERNAL_STORAGE
This permission allows the app to write to external storage, such as SD cards or your device’s external directories. It is essential for saving files like photos, videos, or documents directly from the app, ensuring that users can store and manage data generated or used within the app.
Permission 3: android.permission.READ_EXTERNAL_STORAGE
For devices running versions of Android earlier than 13, this permission enables the app to read files from external storage. This access is crucial for functionalities that involve importing or viewing media files and documents stored outside the device’s internal memory.
Permission 4: android.permission.READ_MEDIA_IMAGES
On devices with Android 13 and higher, this permission allows the app to access image files stored in external memory. It supports app features that require loading, displaying, or processing images.
Permission 5: android.permission.READ_MEDIA_VISUAL_USER_SELECTED
For devices operating Android 14 and above, this permission permits the app to access media files selected by the user in external storage. It ensures the app can handle user-specific media files for enhanced personalization and functionality.
Permission 6: android.permission.CAMERA
This permission grants the app access to the device’s camera hardware, allowing it to capture photos and record videos. It is crucial for any app functionality that involves media creation, such as scanning documents, augmenting reality experiences, or creating multimedia content.
These permissions are essential for the app to function properly and are strictly used in accordance with Google Play's regulations to ensure a secure, efficient, and user-respecting operation. The app prioritizes user rights and privacy, implementing these permissions to enhance user experience without compromising privacy and security.
INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION
International Data Transfers:
Your personal information may be processed outside your country of residence by our staff, affiliates, or third-party service providers. We take appropriate measures to ensure that your personal information remains protected according to the security standards of our service, regardless of where it is processed.
Safeguarding Measures:
We implement strong contractual arrangements and security measures to protect your data when it is transferred internationally. This includes using encryption, secure data transfer protocols, and ensuring that all data handlers comply with our data protection and privacy standards.
Data Security Practices:
To protect your personal information from unauthorized access, loss, or misuse, we employ a variety of security technologies and procedures. These include encryption, firewalls, and access controls that restrict who can access your data and how it is used. Our security measures are designed to provide a level of protection that matches or exceeds industry standards.
Handling Data Risks:
While we endeavor to secure your data, the transmission of information over the internet can never be guaranteed to be completely secure. We encourage you to take precautions to protect your personal information when using digital services, including monitoring your account settings and access privileges.
Correcting and Updating Your Information:
You have the right to request access to, correction of, or deletion of your personal information. If your personal data changes, or if you no longer wish to use our service, you may correct, update, or remove the information by making a direct request to us.
ACCESSING AND UPDATING PERSONAL INFORMATION
Your Rights to Access and Control Personal Data:
You have the right to access, review, and manage your personal data stored by us. Under applicable laws, you can request information about the data we hold on you, as well as request updates, corrections, or deletions of any inaccuracies.
How to Manage Your Information:
You can exercise your data protection rights through several options:
Update and Correct: Directly modify your personal details via your account settings.
Privacy Controls: Adjust settings to manage the use of your data, including opting out of targeted advertising and managing communication preferences.
Limitations on Access:
In certain circumstances, as permitted or required by law, your ability to access or control your personal data may be limited. The scope of access may also vary by the specific services and products you utilize.
Processing Requests:
We endeavor to promptly fulfill requests to access or modify personal information. You can initiate these requests through the contact options available on our platform.
Additional Support:
If certain personal data cannot be accessed or controlled via our standard tools or if you have specific inquiries regarding your data rights, please reach out to us directly for assistance.
Transparency and Accountability:
We regularly review and report on the requests we receive to access or control personal data, ensuring transparency and accountability in our data handling practices.
MINORS
Data Collection and Consent:
We comply with legal requirements not to collect personal information from children under the age of 13 without verifiable parental consent. If we learn that such information has been collected without consent, we will take steps to delete it promptly.
Parental Rights:
Parents or guardians have the right to review, manage, and delete their child’s information. We provide tools and support to facilitate these actions.
Revoking Consent:
At any time, parents or guardians can revoke their consent and request the deletion of their child’s information from our systems.
Reporting Issues:
For issues regarding the protection of minors’ data, please contact us immediately.
CHANGES TO THIS PRIVACY POLICY
We may revise our Privacy Policy from time to time to reflect changes in our practices or service offerings. When updates are made, we will notify you by sending an email and/or displaying a prominent notice on our service. Additionally, we will update the 'Last updated' date at the top of the Privacy Policy, which can be viewed on this page.
For significant changes, we may also send a push notification directly through the service.
We encourage you to review our Privacy Policy periodically to stay informed of how we are protecting the personal information we collect. Continued use of the service after any updates signifies your agreement to the revised policy.
CONTACT
If you have any questions about our Privacy Policy or wish to make a request regarding certain personal information, you are encouraged to contact us. The contact information is:
LevaiX Lab
aso.levixlab@gmail.com