Helping IT people understand service

Positioning and organization of IT service (experience) management, based on principles derived from Agile, Cynefin, DevOps, Operating Model Canvas, Service-dominant logic, XLA, etc. 

Offering: Intake (orientation, options), Positioning and planning (strategy, roadmap), Awareness training (insight, inspiration), Deep dives (knowledge, good practice, unbiased guidance, judgement), Content (strategy, marketing, sales, operations), Sounding board (reassurance), Expert endorsement (authority), and Introductions (network, connection).

Books:  IT4IT for Managing the Business of IT – Management Guide (Executive Summary), ITIL® 4 High-velocity IT (Lead Editor), Reflections on High-velocity IT,  Reflections on IT Paradigmology, ITIL® 4 Acquiring and Managing Cloud Services (Chapter 4), Reflections on Product to Value, ITIL® 4 High-velocity IT Reference and Study GuideXLA Pocketbook (Content Editor), ITSM Value Streams (Chapter 1), Reflections on XLA.

The following organisations (in NL unless specified) have engaged me for writing, speaking, training or consulting: ASL BiSL Foundation, APMG-International UK, AXENT, TenneT, Rabobank International, Truston, Pink Elephant, PWN, Gemeente Rotterdam, BearingPoint Curaçao, Sanquin, PinkRoccade Local Government, AXELOS UK, PMI Poland, itSMF Sweden, NCOI, Wageningen University and Research, ITpreneurs, Good e-Learning UK, SYSOP UK (Capita ECS UK), Philip Morris Argentina), Global Knowledge UK (JP Morgan Chase UK), GamingWorks (incl. Adidas Germany), ITSM Partner Austria, RISA IT, Dienst Justitiële Inrichtingen SSC-I, Code Space Ukraine, To The Point Company, GoTo Marketers Canada, Cito, Gladwell Academy, International Card Services,  DevOps Agile Skills Association, InfraVision Belgium,  Fast Lane,  Data Minder Lithuania,  Giarte, Boussias Communications Greece,  itSMF Norway,  Freshworks, Wakaru Finland, Bluewater Energy Services, Capgemini France,  Van Haren Publishing, The Stationery Office UK, British Computer Society UK, Zoho/ManageEngine, PeopleCert Greece, FutureXL.


Phone: +31621535092 (also for WhatsApp)

Postal address:


Overweg 147

1191 PW Ouderkerk aan de Amstel

The Netherlands