We remain FULLY OPERATIONAL REGARDLESS OF ANY WEATHER CONDITIONS. With staff accommodations inside the call center compound and shuttle support during typhoons and calamities, our team can report safely and without disruption.

HOLISTIC STAFFING SUPPORT

We are committed to ensuring seamless operations by providing a dedicated support team tailored to your business needs:

Human Resources (HR): Deals with recruiting, interviewing, and hiring high-caliber personnel to cater to your business needs.
Administrative Staff: Enforces strict compliance with schedules, client policies, and company procedures while handling disciplinary measures where needed.
Supervisors: Monitor daily functions, train agents, send out memos, and provide in-the-moment assistance while calls are being received.
Trainer: Available should you choose to transition training sessions to SL Avatar Call Center for a seamless learning experience.

EQUIPMENT & INFRASTRUCTURE

We equip our operations with industry standard technology to ensure optimal performance and reliability:

Dedicated Windows 11 Desktop Computers (two monitors, CPU, keyboard, and mouse)
UPS on every computer and internet hub/routers
Jabra USB Noise Canceling Headsets for clear and noise free communication
Noise Canceling and Accent Enhancement software to enhance call quality.
One (1) Main Generator and one (1) backup generator to prevent any downtime
High-Speed Internet (three (3) business lines from different providers – Converge, PLDT, and LUDECO).

Should you require additional equipment, SL Avatar Call Centre Co. will assist in sourcing and purchasing the equipment/s per your specifications.

facility & STAFF ACCOMMODATIONS

To maintain confidentiality, security, and operational efficiency, we provide:

An office exclusively allocated for your campaign, suited for comfort and work.
Employee Accomodation - To help representatives live closer to the office, improve attendance, and eliminate commute-related challenges, we provide comfortable and fully equipped employee accommodations. Each unit comes with a refrigerator, air-conditioning, hot and cold shower, and all the essentials to ensure a relaxing space after work. During the typhoon season, these accommodations also serve as a safe and convenient place for team members to stay nearby, allowing them to report to work early and maintain uninterrupted operations despite weather conditions.
Fully equipped mess hall — complete with stove, microwave, utensils, and all the essentials — so our team can cook, share meals, and relax together during breaks.

employee benefits

We value employee satisfaction & retention through competitive benefits, including:

- - Medical & Dental Coverage (HMO)
  - Retirement Plans
  - Team Building Programs
  - Performance & Attendance Bonuses
  - Government-Mandated Insurances
  - Holiday Bonuses

At SL Avatar Call Centre Co., we do more than just traditional outsourcing; we invest in people, infrastructure, and technology to bring best-in-class service and long-term value to our partners.

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