Need a hand with SkinAI? Here’s how to reach us and answers to the most common questions.
Contact us: email jadenkylemike@gmail.com and we’ll get back to you, usually within 1–2 business days. Please include your device model and a short description of the issue.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside the app. On your iPhone: open Settings → [your name] → Subscriptions → SkinAI → Cancel Subscription. You’ll keep access until the end of the current period. Cancel at least 24 hours before renewal to avoid the next charge.
How do I start or manage my free trial?
New subscribers get a 7-day free trial. To avoid being charged, cancel before the trial ends using the steps above. You can see your renewal date in the same Subscriptions screen.
How do I restore a purchase?
If you reinstalled the app or switched devices, open the upgrade screen in SkinAI and tap Restore. Make sure you’re signed in with the same Apple Account you subscribed with.
How do I delete my account and data?
In the app, go to Profile → Settings → Delete account. This permanently removes your account and its data from our servers.
Is my scan photo stored anywhere?
Your selfie is analyzed and then discarded from our servers — it is not kept in our database. A copy stays only in your device’s photo journal, which you control.
My scan results look off — any tips?
For the most accurate read: use soft, even lighting, face the camera straight on, remove glasses, and keep your whole face in frame. If something still seems wrong, email us and we’ll help.
Billing questions
All payments and refunds are handled by Apple. For refund requests, use reportaproblem.apple.com. For anything else, contact us at jadenkylemike@gmail.com