Skill Sync Privacy Policy
Last Updated: July 4, 2025
This Privacy Policy describes how Skill Sync (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of users (“you” or “your”) of our platform (the “Service”), including our website, mobile applications, and related services. By using the Service, you agree to the terms of this policy.
1. Information We Collect
1.1 Account & Profile Data
Registration: Name, email address, phone number, date of birth (to verify age), password
Profiles: trainer/babysitter/other service provider qualifications, areas of expertise, certifications, availability, profile photo
1.2 Usage & Interaction Data
Bookings: Session dates, times, locations (physical or virtual), session feedback
Communications: Messages exchanged via in-app chat or email, support requests
Activity Logs: Date/time of log-ins, pages viewed, actions taken in the Admin Portal, feature usage metrics
1.3 Payment & Financial Data
Transactions: Payment method details (e.g. credit/debit card token, billing address) stored securely by our payment processor
Purchase History: Packages purchased, session fees, merchandise orders
1.4 Device & Technical Data
Device Information: Model, operating system, browser type, IP address
Performance Data: Crash logs, speed/latency diagnostics, analytics for feature optimization
1.5 Marketing & Analytics
Cookies & Tracking: First- and third-party cookies, web beacons, and similar technologies to remember preferences, monitor site traffic, and serve relevant content
Third-Party Analytics: Aggregated data from Google Analytics, social-media pixels for ad performance
2. How We Use Your Information
Provide & Improve the Service: Authenticate users, enable bookings, power chat, maintain the Admin Portal
Personalization: Suggest tutors/trainers, tailor content, send reminders and recommendations
Customer Support: Respond to inquiries, troubleshoot issues, schedule interviews or sessions
Billing & Fraud Prevention: Process payments, issue refunds, detect/prevent unauthorized activity
Marketing & Communications: Send newsletters, promotional offers, event invitations (you may opt out at any time)
Legal Compliance & Safety: Enforce our Terms of Service, comply with applicable laws (including COPPA requirements for minors), protect against abuse
3. How We Share Information
Service Providers: Payment processors, hosting providers, analytics vendors—only as needed to deliver the Service
Business Partners: Venue operators for in-person events, shipping partners for merchandise
Legal & Safety: Courts, regulators, or law enforcement if required by law or to protect rights and safety
With Your Consent: When you authorize a specific integration or partnership
We do not sell your personal data to third parties.
4. Children’s Privacy
Because Skill Sync connects high-school and college students, we take special care with minors’ data.
Under 13: We do not knowingly collect data from children under 13.
Ages 13–17: Parental or guardian consent is required for account creation. Parents may review or delete their child’s data at any time by contacting us.
5. Data Security & Retention
Security Measures: Encryption in transit (TLS), encrypted database storage, access controls, regular security audits
Data Retention: We retain personal data as long as needed to provide the Service, fulfill legal obligations, resolve disputes, and enforce our agreements.
Data Deletion: You may request deletion of your account and associated data via your account settings or by contacting privacy@Skill Sync.net; some aggregated or anonymized data may be retained for analytics.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Port your data to another service
Restrict or object to certain processing
Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@Skill Sync.net. We will respond within applicable legal timeframes.
7. Cookies & Tracking Technologies
We use cookies and similar tools to:
Remember your settings and preferences
Analyze site usage and performance
Serve targeted advertisements (with your consent)
You can manage or disable cookies via your browser settings, though some features of the Service may be affected.
8. Third-Party Links
Our Service may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
9. International Transfers
Skill Sync is based in the United States. If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S. by our staff and providers. We rely on standard contractual clauses and other safeguards where required.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top and, where appropriate, notify you in advance. Continued use of the Service after such changes constitutes acceptance.
11. Contact Us
If you have questions, concerns, or requests regarding this policy, please reach out:
Email: SkillSyncnet@gmail.com