Privacy Policy

Last updated: April 19, 2026

SK Nexus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application, SK Nexus.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and role (student, faculty, technician, etc.) provided during registration.

• Complaint Data: Details of complaints you submit, including descriptions, attachments, and status updates.

• Device Information: Device type, operating system version, and unique device identifiers.

• Usage Data: Logs of how you interact with the app, such as pages visited and actions taken.

• Permissions Data: The app may request permissions such as camera, storage, notifications, and internet access to improve functionality and complaint management.

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2. How We Use Your Information

We use the collected information to:

• Create and manage your account

• Submit, track, and resolve complaints

• Send notifications about complaint status updates

• Improve app performance and user experience

• Ensure security and prevent misuse

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3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Data may be shared only in the following cases:

• With authorized administrators and technicians within your organization to process complaints

• When required by law, legal proceedings, or government authorities

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4. Data Storage & Security

Your data is stored securely on our servers. We implement industry-standard security measures including encryption and access controls to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Third-Party Services

SK Nexus may use the following third-party services, each governed by their own privacy policies:

• Google Sign-In (OAuth 2.0) – for secure authentication

• Firebase Cloud Messaging (FCM) – for notifications and messaging services

• Expo Application Services (EAS) – for app build and deployment infrastructure

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6. Children's Privacy

SK Nexus is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your account and associated data

Users may request account deletion by contacting us via email. Deletion requests will be processed within 7 business days.

To exercise these rights, please contact us using the email provided below.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the app or via email. Continued use of the app after such changes constitutes acceptance of the updated Privacy Policy.

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9. Contact Us

If you have any questions about this Privacy Policy or would like to request account deletion, please contact us:

Email: skiruthik2510@gmail.com

App: SK Nexus