POLICIES

CANCELLATION & REFUND POLICY

To ensure fair and transparent booking arrangements for both our guests and MLB Properties, the following cancellation policy applies to all reservations across our accommodations and rental properties.

1. Reservation Confirmation

• A reservation is considered confirmed once the required deposit or full payment has been received.

• By confirming a reservation, the guest agrees to the applicable booking, cancellation, and payment policies.

2. Guest-Initiated Cancellation

• Cancellations must be communicated to MLB Properties as soon as possible through the official contact channel used for the reservation.

• Refund eligibility will depend on how far in advance the cancellation is made and the terms provided at the time of booking.

• Any applicable payment processing, transaction, or administrative fees may be deducted from the refundable amount.

3. Cancellation More Than 7 Days Before Check-In

• Cancellations made more than 7 days before the scheduled check-in date may be eligible for a refund of the amount paid, subject to applicable processing or administrative fees.

4. Cancellation Within 7 Days of Check-In

• Cancellations made within 7 days of the scheduled check-in date may be subject to a cancellation fee or partial refund, depending on the booking terms and circumstances.

5. Cancellation Within 48 Hours or No-Show

• Cancellations made within 48 hours of check-in, as well as no-shows, may be considered non-refundable.

• Any exception is at the discretion of management and may depend on the circumstances and the ability to rebook the accommodation.

6. Early Departure

• Guests who check out earlier than their reserved departure date are generally not entitled to a refund for unused nights, unless otherwise agreed by management.

7. Date Changes & Rescheduling

• Requests to change reservation dates are subject to availability.

• Date changes must be requested as early as possible.

• Any difference in rates, additional fees, or applicable charges resulting from the new dates will be the responsibility of the guest.

8. Cancellation by Management

• MLB Properties reserves the right to cancel or modify a reservation when circumstances beyond our reasonable control affect the availability, safety, or operation of the property.

• When management cancels a reservation, guests will be informed as soon as possible and the applicable refund or alternative arrangement will be discussed.

9. Weather & Unforeseen Circumstances

• In cases of severe weather, natural disasters, transportation disruptions, government restrictions, or other circumstances beyond the guest's or management's reasonable control, cancellation or rescheduling requests will be reviewed on a case-by-case basis.

• Supporting documentation may be requested where appropriate.

10. Refund Processing

• Approved refunds will be processed through the original payment method whenever possible.

• Processing times may vary depending on the payment provider or financial institution.

• Any non-refundable transaction or payment processing fees may not be included in the refund.

11. Special Rates, Promotions & Group Bookings

• Promotional rates, discounted bookings, long-stay reservations, group bookings, events, and special packages may have different cancellation and refund conditions.

• The specific terms provided at the time of booking will apply.

12. Booking Platform Reservations

• Reservations made through third-party booking platforms are subject to both MLB Properties' applicable policies and the cancellation terms of the platform.

• Where the platform's policy differs, the terms presented on the platform at the time of booking may apply.

13. Non-Transferable Reservations

• Reservations may not be transferred to another person without prior approval from management.

14. Deposit & Payment

• Deposits and advance payments are subject to the cancellation terms communicated at the time of booking.

• Guests should review the applicable cancellation conditions before making payment.

15. Policy Changes

• MLB Properties reserves the right to update its cancellation policy when necessary. The policy applicable to a reservation will generally be the one communicated or agreed upon at the time the booking is confirmed.

IMPORTANT

Please review the cancellation and refund terms before confirming your reservation. By making a reservation with MLB Properties, you acknowledge and agree to the applicable booking and cancellation conditions.

GENERAL HOUSE RULES & VENUE POLICIES

Welcome to MLB Properties

These general policies apply to all MLB properties and accommodations, including our beachfront houses, apartments, bungalows, hostel, and other rental facilities in Siquijor.

We are committed to providing a safe, clean, peaceful, comfortable, and environmentally responsible experience for every guest. We kindly ask all guests to observe the following:

1. Respect the Property
   Treat all rooms, furniture, facilities, equipment, and amenities with care.

2. Cleanliness
   Keep rooms and common areas clean and orderly. Please clean up after yourself and leave the property in a reasonable condition.

3. Waste Disposal
   Dispose of garbage properly in designated areas. Do not leave trash on beaches, gardens, walkways, or other common areas.

4. Environmental Protection
   Help protect Siquijor's natural environment. Do not throw waste into the sea, damage coral reefs, disturb marine life, or harm plants and other natural features.

5. Water Conservation
   Use water responsibly and make sure all faucets are completely turned off after use.

6. Energy Conservation
   Turn off lights, air-conditioning units, fans, appliances, and other electrical equipment when leaving a room or when not in use.

7. Kitchen & Washing Areas
   Use only designated areas for washing dishes, cooking utensils, and other items. Do not wash dishes or utensils in the sea.

8. Proper Use of Facilities
   Furniture, appliances, equipment, and other amenities must be used only for their intended purpose.

9. Check-In & Check-Out
   Guests must follow the check-in and check-out times specified for their particular MLB property. Early check-in and late check-out are subject to availability and applicable charges.

10. Reception & Guest Assistance
    Guests should coordinate with management or reception regarding arrivals, departures, special requests, concerns, and assistance.

11. Visitors & Additional Guests
    Visitors and additional guests must comply with property policies and may require prior approval. Unauthorized overnight guests are not permitted.

12. Quiet Hours
    Please keep music, conversations, and activities at a reasonable volume. Avoid loud or disruptive behavior, particularly during designated sleeping hours.

13. Smoking
    Smoking is prohibited inside rooms and other designated non-smoking areas. Smoking is permitted only in designated areas.

14. Pets
    Pets are not permitted on MLB properties unless prior approval has been granted by management.

15. Children & Water Safety
    Children must be supervised by a responsible adult at all times, especially near beaches, pools, balconies, stairs, roads, and other potentially hazardous areas.

16. Personal Belongings
    Guests are responsible for their money, valuables, documents, luggage, and personal belongings. Management is not responsible for unattended or unsecured items.

17. Keys & Access Devices
    Guests are responsible for keeping keys, access cards, and other access devices secure and returning them upon check-out. Lost or unreturned items may incur replacement charges.

18. Prohibited Items & Activities
    Illegal drugs, weapons, dangerous materials, and unlawful activities are strictly prohibited on all MLB properties. Management may contact the appropriate authorities when necessary.

19. Responsible Alcohol Consumption
    Alcohol consumption must be responsible and must not result in excessive noise, unsafe behavior, harassment, property damage, or disturbance to others.

20. Respectful Guest Conduct
    Guests must treat staff, fellow guests, visitors, and members of the local community with courtesy and respect. Harassment, violence, threats, or disruptive behavior will not be tolerated.

21. Safety & Emergencies
    Guests must follow safety instructions provided by management. Emergency exits, walkways, entrances, and access points must remain clear.

22. Maintenance & Repairs
    Report plumbing, electrical, structural, equipment, or other maintenance issues to management immediately. Guests should not attempt repairs themselves.

23. Damage, Loss & Additional Charges
    Guests may be charged for property damage, missing items, breakage, excessive cleaning, or repairs resulting from their actions. Any damage should be reported immediately.

24. Venue & Event Use
    Each MLB property must be used only for its agreed purpose and within the conditions of the booking. Parties, events, decorations, special equipment, or large gatherings may require prior management approval.

25. Management's Right to Act
    Management reserves the right to take appropriate action, including asking a guest or visitor to leave the property, in cases involving serious or repeated policy violations, illegal activities, unsafe behavior, significant property damage, or conduct that seriously disturbs others.

OUR SHARED RESPONSIBILITY

By staying at or using any MLB property, guests agree to respect the property, environment, local community, staff, and fellow guests.

Thank you for helping us maintain all MLB Properties as clean, safe, peaceful, and welcoming places to stay while protecting the natural beauty of Siquijor.

THE MANAGEMENT