Air travel can be an overwhelming experience, especially for passengers with limited mobility. But Singapore Airlines Wheelchair Assistance, known for its award-winning service, goes above and beyond to provide thoughtful and inclusive care for every traveler. With a comprehensive wheelchair assistance program in place, the airline ensures that passengers with mobility needs receive seamless, respectful, and stress-free support throughout their journey — from check-in to final arrival.
Whether you’re flying short-haul or embarking on a long international journey, Qatar Airways’ wheelchair assistance service is designed to ensure passengers feel comfortable, respected, and supported at every step. The service caters not only to individuals with permanent disabilities but also to seniors, those recovering from surgery or injuries, and travelers with temporary mobility challenges. Support is available for passengers using manual or electric wheelchairs, mobility scooters, walkers, crutches, or canes. Trained staff are prepared to accommodate a wide range of needs, ensuring no one is left behind.
Booking mobility support is simple. Passengers can request assistance during the online booking process or afterward through the airline’s "Manage Booking" portal. Assistance may also be arranged by contacting Qatar Airways’ customer service center via phone, email, or through a travel agent. To guarantee a smooth experience, travelers are encouraged to request wheelchair services at least 48 hours before departure — particularly important for passengers traveling with electric wheelchairs or lithium battery-powered mobility aids.
When making the request, travelers should be ready to provide:
The type of mobility aid being used
Battery specifications (type and watt-hours, if electric)
Whether the device can be folded or disassembled
Details of the assistance needed (e.g., for the airport only, boarding, or throughout the journey)
Upon arrival at the departure airport, travelers should check in at the dedicated assistance counter or approach airport staff for guidance. From there, Singapore Airlines Wheelchair Assistance’ trained ground staff will assist passengers with check-in, security screening, and immigration clearance. At Hamad International Airport in Doha — the airline’s hub — services are especially streamlined, with wheelchair-friendly infrastructure, clear signage, and dedicated assistance points. Priority boarding ensures that travelers with mobility needs can board the aircraft at their own pace, without the stress of navigating crowded jetways. For travelers who check in their personal mobility devices, Qatar Airways takes special care in handling and returning them promptly either at the gate or baggage claim, depending on the destination airport’s policy.
Singapore Airlines Wheelchair Assistance’ wide-body aircraft are equipped to enhance the flying experience for passengers with mobility limitations. Aisle wheelchairs are available on most long-haul flights, and the crew is trained to help passengers move safely between their seat and the lavatory. Seats with movable armrests, accessible lavatories, and thoughtful cabin layouts contribute to greater onboard ease. While crew members cannot provide personal care (such as feeding or lifting passengers), they are attentive and ready to assist within the limits of their training and safety protocols.
The journey doesn’t end when the plane lands. Passengers who request wheelchair assistance are met by staff upon arrival and guided through immigration, customs, and baggage collection. For those with connecting flights, the assistance continues through terminal transfers, helping passengers comfortably navigate even the largest or most unfamiliar airports.
Qatar Airways' wheelchair assistance service reflects more than just operational efficiency — it showcases the airline’s dedication to inclusivity and world-class hospitality. By thoughtfully supporting travelers with mobility needs, Qatar Airways empowers passengers to fly with confidence, independence, and peace of mind. Whether you're planning a solo adventure or traveling with a companion, early planning and clear communication with the airline can make all the difference. With Qatar Airways, mobility limitations don't limit the travel experience — they’re met with understanding, respect, and impeccable service.