Is your SimpliSafe camera offline?  You are not the one. A lot of SimpliSafe users have this problem. It happens a lot after the power goes out, you change your Wi-Fi or you update the firmware. The good thing is that of the time you can fix the problem in just a few minutes. You do not have to call for help.

Why Is Your SimpliSafe Camera Not Working?

Before we try to fix it, let's look at what causes the problem:

• Your Wi-Fi signal is weak. It is not working

• You changed the settings on your router like the password or the band

• There is a problem with the cameras firmware or the app is frozen

• You did not set up your SimpliSafe correctly after you moved or reinstalled it

Step-by-Step: How to Fix SimpliSafe Camera Offline

Step 1: Check Your Internet Connection

Make sure your Wi-Fi router is working. Try to connect another device to the network. If the internet is not working, restart your router first.

Step 2: Restart The SimpliSafe Camera

Unplug the SimpliSafe camera from the power outlet. Wait for 15-20 seconds. Then plug it in. Wait for up to 60 seconds for it to connect again.

Step 3: And Open The SimpliSafe App

Sometimes the app does not work correctly. Close it completely on your phone. Open it again. Check if the camera is working now.

Step 4: Reset SimpliSafe Camera

If the camera is still not working you need to reset it.

• Find the reset button on the back or bottom of the SimpliSafe camera

• Press and hold it for 10 seconds until the light flashes

• Wait for the SimpliSafe camera to restart

• Add the SimpliSafe camera again in the app under Cameras > Add Device

Step 5: Set Up The SimpliSafe Again

After a reset, complete the SimpliSafe setup again through the app: 

• Open the SimpliSafe app

• Go to My System > Cameras

• Tap Add Camera. Follow the instructions

• Enter your 2.4GHz Wi-Fi password. The SimpliSafe camera only works with 2.4GHz.

Step 6: Update The SimpliSafe Camera Firmware

Check the app to see if you need to update the firmware.

• Go to Settings > System Info

• See if there are any updates

Conclusion 

Most of the time, you can fix the problem with your SimpliSafe camera at home. Start with things like restarting your router and the SimpliSafe camera. If that does not work you may need to reset the SimpliSafe camera. Always make sure your SimpliSafe is connected to a 2.4GHz Wi-Fi network.

Frequently Asked Questions

Q1: Why does my SimpliSafe camera keep going offline?

This usually happens because the Wi-Fi signal is weak or the SimpliSafe camera is connected to a 5GHz network. Keep the SimpliSafe camera close to your router. Make sure it is connected to the 2.4GHz network.

Q2: Will resetting the SimpliSafe camera delete my recordings?

Resetting the SimpliSafe camera will remove it from your account. It will not delete the recordings that are stored in your SimpliSafe account.

Q3: How long does it take to reset the SimpliSafe camera?

It usually takes 2-5 minutes to reset the SimpliSafe camera and set it up again.

Q4: Can I fix the problem without the app?

You can restart the SimpliSafe camera without the app. You need the app to reset it or connect it again.

Q5: Can the SimpliSafe work without Wi-Fi?

The main system works with backup but the SimpliSafe camera needs Wi-Fi to stream and record video.