I have an iphone that I use exclusively for work. I like a loud ringtone (similar to old fashioned phones), because I work from home, and I need to be alerted if I'm in a different room from the phone. Before I transitioned from the Office@Hand iphone app to the RingCentral app, all calls came through with the ringtone I chose in my settings. Now, with the RingCentral app, I get a completely different ringtone, with no choice for something that's not a soothing sound. The default Xylophone is terrible. Is there a way to change what my "Default" is, so I can make it the same as the old phone sound I've got for all the other calls coming through? Customers tend to call my direct number as well as the RingCentral number, so I need some consistency in the ringtones.

This I have noticed has been a HUGE requested feature throughout Google.


This is the Year 2023!! With a Firmware update along with updating the App this could be done. This should be a standard feature.


I have had my Doorbell for over a year and it so annoying having my normal Ringtone on my Android Phone as notification for the Doorbell!! On my iPad it uses the standard Ringtone for Facetime!! There is currently no possible way to change it.


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Already having to address Arlo Solar Panel problem connected to Arlo 4 Pro (which finally got fixed yesterday by Firmware update), when is Arlo going to address this... If only I knew this annoying feature was there I would of looked elsewhere...

I have an Android Phone and and iPad, I DO NOT have an iPhone which is the link you directed me to. I have an Android Phone and an iPad as I mentioned above.


At the moment there is no way to change it on Android Phone or iPad. Why is this feature available for iPhone and not Android or iPad? There are just as many Android Phones out there!! 


The norm is when bringing out a Product you make it available for all devices ie; Google Home is Android and they make it available across the board, even IOS.

Why do I get Emails saying that I got the answer to this problem within and to mark it as resolved. NO I did not get an answer to fix this problem The answer was for iPhone NOT Android. 

So this problem still exists ty.

Arlo, when will you be providing a custom doorbell ringtone option for Android? While you're at it, why not just a notification instead of a call from my doorbell, especially when I'm home? I can see this has been an issue for years. I am just setting up my system, but will be returning it if it's true that Arlo has no intention of resolving this issue. It's one thing to have good cameras, it's an entirely different matter to have a crude security system. Notification customization is a pretty simple feature to program. I look forward to hearing from you regarding this issue.

Surely there has to be something a technology company can do to allow their customers to decide what notifications they need, especially if they are working from home. Other video door bell manufacturer's have this ability!

I totally agree, it is ridiculous, and especially with the several seconds of delay before that phone call comes, it was always distressing to me until I learned to ignore, that the phone would start ringing just as I was approaching the door to answer the doorbell. Especially the first few times, before I was used to that, and I let the incoming call go to voicemail but then couldn't find it! Was I losing my mind? No, the product designers were. Even after I understood what was going on, it would feel like too many things happening at once, and what if it was someone else calling about something important? Also annoying to fiddle with and cancel the call before I open the door, so that my visitor can have a welcoming experience. At best it delays answering the door and in most cases it means the person answering the door is slightly frazzled and has to apologize for those noises in the background, or if the doorbell annoyingly started prompting for a voicemail in a jarring mechanical voice while I was standing there trying to receive the person warmly.

Eventually I turned off the voicemail antifeature, and wish I could turn off the calls as well and just have the notification. Two-way communication could still be supported if clicking the notification brought up a screen in the app providing a push to talk function. If I could not do that, but could just set my own ringtone for the Arlo calls, at least then I could set a 30 second custom ringtone that makes an initial doorbell-like sound and then gets quieter as it goes. Maybe some people might still prefer the legacy call functionality but it could be made to support either mode.

Of course I know I would be dreaming to even request it, or to have any hope that it would ever be done, as it's very clear that Arlo has no intention of serving its smart home customers and does not understand their needs.

As there are zero replies to this query from both @JamesC and @ShayneS it just goes to prove that either they don't know the answer and can't be bothered to admit this or, if they repesent the company, the company has zero interest in the questions posted by their user-base.

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.

I have a secondary business line set up on my iPhone via an eSIM. Is there a way to set a differing ringtone for the 2 lines without configuring specific ringtones based on my Contacts? In all likelihood, the incoming call on the business line wouldn't have an associated contact anyway so I need to find a way to differentiate based on the actual LINE the incoming call is on. Thank you,

That's a great question! There isn't a way to choose a ringtone for each line individually, you would only have the opportunity to choose desired tones for specific features or contacts. Apple appreciates all feedback regarding their products, services and features. If you would like to provide this feedback for Apple to review, you can do so via the Product Feedback website.

I have a D40 phone and Asterisk 11.2.1. I am developing a custom app for the phone. I would like the phone to use separate ringtones, depending on who is calling me. For example, one for my boss, a different one for co-workers, yet a different one for friends, and so forth.

I can gain control using digium.observe.event, for event name digium.phone.incoming_call. This seems to be a logical place to make a ringtone decision, if one can be made. I can identify the caller at that point. There is a lot of good information available to the callback routine. However, I cannot find any information about setting or selecting the ringtone that would be used to announce the call, once the call (SIP INVITE) comes into the phone.

RFC 3261, in Section 20.4, describes the Alert-Info header. It does not specify exactly what should be specified as the value of the header, but an example shows specifying a URL and a wav file name, enclosed in angle brackets, as the header value:

Alert-Info:

What I found was a DHCPDISCOVER from the Digium phone, followed by a DHCPOFFER from DHCP. The phone then sent a DCHPREQUEST followed by DHCP sending a DHCPACK. The OFFER and ACK from DHCP both contain the correct lease and Option 66 tftp server name specified above. This was followed by another DHCPREQUEST from the phone, followed by another DHCPACK. However this last ACK was immediately followed by an ICMP Destination unreachable (Port unreachable). This exchange is using known ports of 67 and 68, but the port unreachable indicates that the destination end (the one getting that last ACK on port 68 from DHCP, the phone) rejects the request on that port. I find this is strange, since this port combination was just used for the DISCOVER/OFFER and the first REQUEST/ACK pairs.

Excellent advice! I reset the phone to factory defaults and it picked up the DHCP Option 66 URN, accessed it, and loaded the specified config file into the phone. I see the HTTP GET request go by on Wireshark, something I never saw before. The response to the GET is a whole bunch of XML.

Anyway, it provisions now. The original reported problems with associating Alert-Info headers with phone ringtones is resolved. I can pick and choose the ringing tone, based on values supplied for the INVITE Alert-Info header. This is good. Thank you for the help with this.

However, I now have some minor problems. I used the example in the XML Configuration 1.4.0 document as the basis for my configuration file. I cut and pasted as needed into my mac_addr.cfg file, updating elements as needed. BTW, there is an error on line 56, in

Also, when I call the phone from another SIP phone (a softphone on a laptop next to the Digium phone), in addition to getting the desired ringtone, the phone answers on the first ring thru the speaker. I never get to lift up the hand set.

Yes, this makes sense. I had done some configuring using the web interface and from the phone menus. At this point, I cannot say exactly what I did, or in what order. Factory reset clears the table for a fresh start.

I disabled the Option 66 in my DHCP server, reset the phone back to factory defaults, and told it to continue when it could not find any configuration. I then used the web interface to manually configure the phone, setting up only one line. The below attachment is a screen capture of the resulting display, showing one line, with a line label in place.

[attachment=1]ManConfigOneLine.png[/attachment]

I then reenabled Option 66 in my DHCP server. I updated the configuration file to have only one account in the accounts section. This should configure the phone to have only Line 1. I then configured the phone to return again to factory defaults. It restarted and loaded the XML configuration file pointed to by the URN in Option 66. Below is a screen capture of the resulting display. 152ee80cbc

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