Frequently Asked Questions 

1. Q: How do I recover my progress if I switch devices?
   A: Currently, progress is saved locally on your device. In the future, we plan to offer cloud saves using your Game Center or Google Play account.

2. Q: Why is my stage so difficult to complete?
   A: Some stages require strategy and upgrading your stats. Replay earlier stages to earn gold, complete monster missions, and upgrade your player stats.

3. Q: What do the different types of monsters do?
   A: Each monster has unique traits. For example:

• Ogres: High health but slow.

• Archers: Attack from range.

• Goblin Summoners: Summon Imp Goblins every 5 seconds.
  Upgrade your spells and player stats to counter these enemies effectively!

4. Q: Can I replay stages I’ve already completed?
   A: Yes, you can replay any completed stage to earn more rewards, collect monsters, and complete missions.

5. Q: Can I restore account data from different platform?
   A: No, account data cannot be transferred between different platforms. The current authentication system is platform-specific, meaning your game progress is tied to the platform you originally signed in with. If you switch from iOS to Android or vice versa, your data will not carry over. 

1. Q: The game crashes or doesn’t load properly. What should I do?
   A: Try these steps:

   1. Ensure you’re using the latest version of the app.

   2. Restart your device.

   3. Clear the game cache (on Android, be careful not to clear the game data!).
      If the issue persists, submit a support request here.

2. Q: Ads are not loading. How do I fix this?
   A: Check that your internet connection is stable. If the issue continues, restart the app and try again.

3. Q: Why isn’t the free daily spin available?
   A: The daily spin refreshes every 24 hours. Make sure you’re connected to the internet to claim it.

1. Q: How do I purchase in-game items?
   A: Currently, in-game shop is not available. In few weeks we will make an update with new shop items.

2. Q: Can I disable ads?
   A: You can play offline, no ads will be offered to you if you do.

1. Q: How can I join the Crystal Quest community?
   A: Join our official Discord server here to connect with other players, share strategies, and stay updated on the latest news.

2. Q: How can I provide feedback or suggestions?
   A: We’d love to hear from you! You can submit your feedback here or share it on our Discord server.

1. Q: Does Crystal Quest collect my personal data?
   A: We do not collect personal data automatically. Data is only collected if you fill out the support form, such as your name, email, and device information. Read more in our Privacy Policy.

2. Q: Can I request my data to be deleted?
   A: Yes, you can request data deletion by contacting us at the support email address: sillystreamstudios2d@gmail.com.

3. Q: Does anyone have an access to my account credentials after linking my account with other provider (Google/Apple)?
   A: No, only the provider is presented and can be seen, no other details regarding you sign in information is displayed for the administration. Read more in our Privacy Policy.

1. Q: How does the reward roulette work?
   A: You can spin the reward roulette once daily for free. Additional spins can be earned by watching ads.

2. Q: What are monster missions?
   A: Monster missions reward you for defeating specific monsters a certain number of times. Completing these missions gives you bonuses like increased health or damage.

3. Q: When will new stages be released?
   A: We are actively working on new stages and features! Follow us on Discord for updates.

If you didn’t find the answer you’re looking for, feel free to reach out to us:

• Submit a Support Request: Click here to fill out our support form.

• Email Us: Send us a message at sillystreamstudios2d@gmail.com.

• Join Our Community: Connect with other players and our team on our official Discord server.

We’ll do our best to assist you as quickly as possible!