Professor

Education

• 2017, Ph.D., Industrial and Management Engineering, POSTECH, Pohang, Korea

• 2011, B.S., Industrial Engineering, Hanyang University, Seoul, Korea

Experience

• Sep. 2024 ~ present, Associate Professor, Department of Industrial Engineering, Ajou University, Korea

• Mar. 2021 ~ Aug. 2024, Assistant Professor, Department of Industrial Engineering, Kumoh National Institute of Technology, Korea

• Sep. 2017 ~ Feb. 2021, Senior Designer in User Experience Team, Visual Display Business in Samsung Electronics

Research Interests

• Service Science

  • New service development

  • Data-driven service development

• Data Science

  • Text mining for customer understanding

  • Machine learning for customer understanding