Privacy Policies

Effective date: 26 May 2025
App: Sidra Rider
Provider: Riayatech.ae 

This Privacy Policy explains what information the Application collects, how we use it, and your choices. By using the Application, you agree to this Policy.

Information We Collect

1) Information you provide

• Basic profile and contact details you choose to submit (e.g., name, phone, email).
  
  

• In-app forms and support messages.
  
  

2) Information collected automatically

• Device & app info (model, OS version, app version, language, IP address).
  
  

• Usage data (screens viewed, timestamps, session length, performance and crash logs).
  
  

3) Location data (foreground-only)

• What: Precise location only while you are actively using the app (foreground).
  
  

• Why: Assign and track rides, navigation/ETA, proof of pickup/delivery, and service reliability.
  
  

• Not collected in background: The Application does not collect or use location when the app is closed or not in use. We removed background location access.
  
  

How We Use Information

• Provide and operate core features (job assignment, live tracking, navigation, proofs).
  
  

• Communicate important updates (service notices, operational messages).
  
  

• Ensure safety, prevent fraud, and comply with legal obligations.
  
  

• Improve performance, quality, and reliability of the Application.
  
  

Sharing of Information

We do not sell personal data. We may share:

• With affiliated hospitals/labs/dispatchers only as needed to fulfill rides and service logistics.
  
  

• With service providers (e.g., hosting, analytics) under contracts that restrict independent use.
  
  

• For legal, safety, or compliance reasons when required by law or to protect rights and safety.
  
  

Permissions We Request & Why (Android)

We request only the permissions needed for the app to function:

• Location
  
  

  • ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION – obtain precise/approximate location while the app is in use to assign/track rides and provide navigation/ETAs.
    
    

  • We do not request or use ACCESS_BACKGROUND_LOCATION.
    
    

• Foreground service
  
  

  • FOREGROUND_SERVICE (and, on Android 14+, FOREGROUND_SERVICE_LOCATION if applicable) – allows continuous foreground location updates while you’re actively using the app (e.g., during an ongoing ride) with a persistent notification.
    
    

• Camera
  
  

  • CAMERA – capture photos (e.g., pickup/delivery proof, document scans).
    
    

• Microphone (if used)
  
  

  • RECORD_AUDIO – capture audio for in-app voice features (e.g., voice notes). If you don’t use any audio features, disable this permission in-app or in system settings.
    
    

• Biometric/Device unlock (if used)
  
  

  • USE_BIOMETRIC/USE_FINGERPRINT – optional quick sign-in or access confirmation.
    
    

• Files & Media (only if your workflow attaches images/docs)
  
  

  • READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE (legacy devices) – read/write images or PDFs you attach as proof or receive as reports.
    
    

• Network
  
  

  • INTERNET, ACCESS_NETWORK_STATE – connect to our servers and verify connectivity.
    
    

User control: You can manage permissions anytime in device Settings. Some features may not work without the relevant permission.

Data Retention

We keep data only as long as needed for operations, regulatory requirements, dispute resolution, and security. If you would like your user-provided data deleted, email info@riayatech.ae and we’ll respond within a reasonable time.

Children’s Privacy

The Application is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided data, contact us to delete it.

Security

We use administrative, technical, and physical safeguards to protect information (e.g., encryption in transit, access controls). No method is 100% secure, but we continuously improve our protections.

Your Choices & Rights

• Permissions: enable/disable in device Settings.
  
  

• Access/Deletion: email info@riayatech.ae to request access or deletion of personal data we hold about you, subject to legal limits.

• Changes to This Policy

• We may update this Policy from time to time. We will post the new Policy on this page and update the effective date. Continued use of the Application means you accept the updated Policy.

• Contact Us

• Riayatech.ae
  Dubai Healthcare City, Dubai, United Arab Emirates
  Email: info@riayatech.ae