Digital Marketing Service Policy

At Siblings Team, we are committed to delivering exceptional digital marketing services designed to elevate your brand, increase visibility, and drive meaningful engagement across online platforms. Our policy outlines the scope, quality standards, and support you can expect when working with us.

1. Service Overview

We offer a comprehensive suite of digital marketing services, including but not limited to:

Search Engine Optimization (SEO)
Social Media Marketing (SMM)
Content Creation & Strategy
Pay-Per-Click (PPC) Advertising
Email Marketing
Analytics and Performance Reporting

2. Custom Strategy Development

Each client receives a tailor-made marketing strategy aligned with their unique business goals. Before launching any campaign, we conduct:

Industry and competitor analysis
Target audience profiling
Platform selection based on goals
Brand tone and message alignment

3. Design & Aesthetics

We prioritize visually beautiful and cohesive branding in all campaigns. Our creative team ensures:

High-quality graphic and video content
Mobile-optimized visuals
Aesthetic consistency across all platforms
Creative concepts that resonate with your audience

4. Communication & Revisions

You will receive regular progress updates via email or dashboard.
Monthly reports on KPIs and results.
Up to two rounds of revisions per deliverable to ensure satisfaction.
Dedicated account manager support during business hours.

5. Ethical Practices

We adhere strictly to:

White-hat SEO techniques
Authentic content creation (no plagiarism or AI spam)
Respectful and inclusive advertising guidelines
Data privacy and GDPR compliance

6. Turnaround Times

Standard turnaround times:

Strategy document: 5 business days
Social media calendar: 3-5 business days
Blog post/article: 3 business days
Ad campaigns: 2-3 business days

Urgent services may incur an additional fee and will be handled based on availability.

7. Payment & Refund Policy

Services are billed monthly or per project as agreed upon.
A 50% deposit is required for project initiation.
Refunds are available within 7 days of service initiation only if no work has been delivered.

8. Client Responsibilities

To ensure the best outcomes, clients must:

Provide timely feedback and approvals
Share brand assets and access to relevant platforms
Communicate goals and changes clearly

Graphic Design Service Policy

Welcome to our specialized Graphic Design service.

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1. Design Quality and Aesthetic Standards

• All designs will be crafted with attention to detail, balance, color theory, typography, and user engagement principles.

• We use high-resolution assets and follow modern, clean, and user-friendly design trends.

• Designs will be tailored to match your brand identity, target audience, and intended purpose (e.g., marketing, UI, branding).

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2. Scope of Services

Our graphic design services include but are not limited to:

• Website banners and hero images

• UI/UX components

• Icons and info graphics

• Logos and branding elements

• Custom illustrations

• Social media visuals

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3. Design Process

• Initial Consultation: We begin with a discussion to understand your goals, brand, and vision.

• Concept Development: You will receive 1–3 initial concepts, depending on project scope.

• Feedback and Revisions: You are entitled to up to 3 free rounds of revisions per design to ensure your satisfaction.

• Final Delivery: All final files will be delivered in high-quality formats (e.g., PNG, SVG, PSD, PDF) optimized for web use.

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4. Turnaround Time

• Typical delivery is within 3–7 business days, depending on project complexity.

• Rush delivery is available for an additional fee and must be agreed upon in advance.

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5. Ownership and Usage Rights

• Upon full payment, you will receive full ownership and usage rights for the final approved designs.

• We reserve the right to showcase non-confidential designs in our portfolio, unless otherwise agreed.

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6. Client Responsibilities

• Provide clear instructions, reference materials, and timely feedback to ensure smooth workflow.

• Ensure all content (text, logos, etc.) provided is owned or properly licensed by you.

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7. Refund and Cancellation Policy

• If you cancel after work has begun, a partial refund may be issued based on work completed.

• No refunds are issued once final files are delivered and approved.

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