Last Updated: 16/09/2025
At ShopLetsCook, operated by Smart Akiba, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application.
When you use Shop-Lets-Cook, we may collect the following information:
Personal Details: Name, phone number, email address, and delivery address.
Transaction Data: Payment details (processed securely through third-party payment providers, not stored by us).
Usage Data: App interactions, preferences, and feedback to help us improve services.
Your data is collected solely to provide and enhance our services. Specifically, we use it for:
Processing and delivering your food orders.
Communicating order updates, delivery status, and customer support.
Improving the quality, safety, and convenience of our services.
Handling complaints, refunds, or service inquiries.
We will never use your personal information for unrelated marketing without your consent.
We respect your confidentiality:
No Sale or Rent: We do not sell, trade, or rent your personal information to third parties.
No Unauthorized Sharing: Data is shared only with trusted partners (e.g., delivery/logistics providers) strictly for order fulfillment.
Legal Compliance: We may disclose information only if required by law or regulatory authorities.
We take your data security seriously.
Customer information is stored securely on protected servers.
We use encryption and security best practices to prevent unauthorized access.
Access to customer data is restricted to authorized personnel only.
All payments are processed through secure third-party gateways.
We do not store your card details or sensitive banking information.
Refunds (where applicable) are issued through the same payment method used.
As a user, you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your personal data (subject to legal and operational obligations).
Withdraw consent for certain types of data processing.
To exercise these rights, please contact us directly (see Section 9).
Personal information is retained only as long as necessary to provide services or comply with legal obligations.
Once data is no longer required, it will be securely deleted or anonymized.
8. Policy Updates
We may update this Privacy Policy from time to time. Updates will be communicated through the App or by email. Continued use of Shop-Lets-Cook after such updates indicates your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Smart Akiba – Shop-Lets-Cook
📧 Email: shopletscook2023@gmail.com
📞 Phone: 07070081624