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Customer service is the function of assisting consumers in receiving the value they paid for from a product or service, particularly when things go wrong. Many companies have a specialized customer service department, but those committed to providing exceptional service make customer service a company-wide focus.
While excellent customer service is especially critical for firms with a strong financial incentive to keep consumers, the bar has been raised across the board, and customers are rewarding businesses that keep up.
With that, Shopify is always ready to offer the best kind of customer service for its outstanding marketing performance.
The buying and selling of commodities (or services) over the internet are known as e-commerce (or electronic commerce). It includes mobile shopping and online payment encryption, as well as a wide range of data, systems, and tools for online buyers and merchants. To undertake online marketing and sales activities, most firms with an e-commerce presence use an e-commerce store and/or an e-commerce platform.
E-commerce has numerous advantages, ranging from faster purchasing to the capacity to reach enormous audiences 24 hours a day, seven days a week. E-commerce allows people to shop from any location and at any time. This implies that customers can acquire the things they want and need faster.
E-commerce also makes it easier for businesses to reach out to new clients all around the world. With the addition of social media advertising and email marketing, firms may reach out to a large number of targeted people that are ready to buy.
Order fulfillment
Order fulfillment refers to the entire process that begins with a transaction and ends with delivery to your customer. From receiving, processing, packing, selecting, and shipping an online order to customers, successful order fulfillment relies on a third party to accomplish the order fulfillment stages for the e-commerce web store.
To stay competitive and maintain consumer loyalty, e-commerce businesses need a strong retail order fulfillment plan. Shopify customer service prioritizes the success of order fulfillment process.
Service apps
Shopify apps are web applications that extend Shopify's functionality. They can achieve this in a variety of ways: Reading and writing data to and from the database, either in reaction to user input or webhook event notifications. Extending new functionality within current Shopify admin or POS sections.
List of Top Shopify Customer Service apps:
• DelightChat - Customer Service App for Shopify
• Reamaze Live Chat & Helpdesk
• Gorgias ‑ Live Chat & Helpdesk
• Richpanel Customer Support CRM
• Heyday ‑ Sales & Support Chat
• tawk.to Live Chat
• Verloop.io
• Zendesk Support
• Messenger channel
• Kustomer
• WhatsApp Chat + Abandoned Cart