Last Updated: June 17, 2026
Welcome to ShopGrocey, operated by Vigneshwara Traders ("ShopGrocey", "we", "our", or "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use the ShopGrocey mobile application and related services.
By using ShopGrocey, you agree to this Privacy Policy.
Business Name: Vigneshwara Traders
App Name: ShopGrocey
Website: shopgrocey.com
Email: shopgrocy.co@gmail.com
Alternative Email: prasanna@shopgrocey.com
Country: India
We may collect:
Full Name
Mobile Number
Email Address
Username
Password (stored securely using industry-standard encryption or hashing)
Residential Address
Business Address
Profile Photograph
To verify businesses and maintain marketplace integrity, we may collect:
Shop Photographs
Business Photographs
PAN Number
PAN Card Images
GST Number
GST Registration Details
Business Verification Documents
We may collect:
Order History
Product Selections
Delivery Information
Purchase Records
Transaction Records
We may automatically collect:
Device Information
Device Model
Operating System
IP Address
App Usage Data
Log Data
Crash Reports
Analytics Data
With your permission, we may collect:
Precise Location
Approximate Location
This information is used to provide delivery services, verify service availability, and improve your experience.
The application may request the following permissions:
Used to:
Upload profile photos
Upload shop photos
Upload PAN cards
Upload business verification documents
Used for:
Uploading images
Uploading business documents
Used for:
Delivery services
Service availability
Address verification
Used for:
Order updates
Delivery notifications
Service announcements
Account notifications
You may revoke permissions at any time through your device settings.
We use your information to:
Create and manage accounts
Authenticate users
Verify businesses
Process orders
Manage deliveries
Provide customer support
Improve our services
Monitor app performance
Prevent fraud
Maintain platform security
Send important notifications
Comply with legal obligations
As ShopGrocey is a B2B wholesale marketplace, we may verify:
PAN Details
GST Details
Shop Photographs
Business Documents
Seller Identity Information
This helps maintain a trusted marketplace.
ShopGrocey currently supports Cash on Delivery (COD).
We do not collect or store:
Credit Card Information
Debit Card Information
Banking Credentials
UPI PINs
Internet Banking Passwords
If additional payment methods are introduced, this Privacy Policy will be updated.
We may collect analytics information to:
Improve reliability
Fix bugs
Monitor performance
Improve user experience
Understand app usage
We store information using secure cloud infrastructure, including:
MongoDB
Amazon S3
Secure backend servers
We use reasonable security measures such as:
Encryption
Secure communication
Authentication
Access controls
While we strive to protect your information, no system can guarantee absolute security.
We do not sell or rent your personal information.
Information may only be shared:
To operate our services, including:
Cloud hosting
Infrastructure providers
Technical support services
When required by law or governmental authorities.
To prevent fraud, investigate abuse, and protect our users and platform.
We may send:
Order updates
Delivery notifications
Service announcements
Promotional messages
You may opt out of promotional communications where applicable.
We retain information only as long as necessary:
While your account is active
To provide our services
To comply with applicable laws
For fraud prevention and dispute resolution
When your account is deleted, your personal information is permanently deleted or anonymized unless retention is legally required.
You can permanently delete your account in either of the following ways:
Open ShopGrocey.
Sign in.
Navigate to Profile > Settings > Delete Account.
Confirm the deletion request.
Email:
shopgrocy.co@gmail.com
prasanna@shopgrocey.com
We will process deletion requests within 7 business days.
Once your request has been completed, all personal information associated with your account is permanently deleted from our systems unless retention is required by applicable law.
You may:
Access your information
Correct inaccurate information
Request deletion of your data
Delete your account
Contact us regarding privacy concerns
ShopGrocey is not intended for children under 13 years of age.
We do not knowingly collect information from children under 13.
We may use trusted service providers, including:
MongoDB
Amazon Web Services (AWS)
Analytics providers
Infrastructure providers
These providers process information only as necessary to provide our services.
Your information may be processed on servers located outside your state or country where permitted by applicable law.
Depending on the permissions you grant and the features you use, ShopGrocey may collect account information, business verification information, location data, device information, and order-related information to provide app functionality.
We do not sell your personal information.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and within the application. Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.
Vigneshwara Traders
App: ShopGrocey
Website: shopgrocey.com
Email: shopgrocy.co@gmail.com
Alternative Email: prasanna@shopgrocey.com
Country: India
If you have any questions regarding this Privacy Policy or your personal data, please contact us at either of the email addresses above.