Effective Date: August 31, 2026
Last Updated: August 31, 2026
Welcome to Shopenear ("Shopenear", "we", "us", or "our").
This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Shopenear User App, available through Google Play, including the application identified by package name com.shopenear.
By using Shopenear, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Shopenear, we may collect the following categories of information.
When you create or use an account, we may collect:
Name
Mobile phone number
Email address, where provided
Account credentials or authentication information
Profile information
Information you provide when contacting customer support
To provide shopping and delivery services, we may collect:
Delivery address
Address details entered by you
City, state, postal/PIN code
Landmark or delivery instructions
Location information where you choose to provide it for delivery or location-based services
We may collect information relating to your transactions, including:
Products or services ordered
Order ID
Order status
Delivery information
Billing information
Order history
Refund or cancellation information
Payment status
Where payments are processed by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and security practices.
When you use the app, we may automatically receive certain technical information, such as:
Device model
Operating system and version
App version
Device language
IP address
General device information
Crash reports and diagnostic information
App performance information
Log information
We use this information primarily to operate, secure, troubleshoot, and improve the application.
If a feature requires location information and you grant permission, Shopenear may access your device's location.
Location may be used for purposes such as:
Finding nearby stores or services
Showing relevant products or stores
Improving delivery location accuracy
Supporting delivery services
Providing location-based functionality
You can manage location permissions through your device settings. Some features may not function correctly if location access is disabled.
If you permit notifications, Shopenear may send notifications relating to:
Orders
Delivery status
Account activity
Important service updates
Promotional offers, where applicable
You can disable notifications through your device settings.
We may use collected information to:
Create and manage your account.
Process and manage orders.
Facilitate delivery.
Provide customer support.
Process refunds and cancellations.
Show nearby stores, products, or services.
Send order and service notifications.
Improve application functionality and performance.
Detect, investigate, and prevent fraud, abuse, and unauthorized activity.
Maintain application security.
Troubleshoot technical problems.
Comply with applicable legal and regulatory requirements.
Send promotional communications where permitted and where applicable.
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or consent where required.
We may share information with selected third parties where necessary to provide Shopenear services.
These may include:
We may use third-party service providers for services such as:
Cloud hosting
Database and infrastructure services
Payment processing
SMS or OTP delivery
Push notifications
Maps and location services
Analytics
Crash reporting
Customer support
Delivery and logistics services
These providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
Where necessary to fulfill your order, we may provide relevant information such as your name, delivery address, contact information, and order details to the applicable store, seller, or delivery partner.
We may disclose information where reasonably necessary to:
Comply with applicable laws or legal processes.
Respond to lawful requests from government authorities.
Protect our users, business, or property.
Detect or prevent fraud or security issues.
Enforce our terms and policies.
We do not sell your personal information to third parties.
Payments may be processed through third-party payment service providers.
Where applicable, Shopenear does not directly store complete payment card details such as full card numbers, CVV numbers, or other sensitive payment credentials.
Payment information may be handled directly by the relevant payment provider in accordance with its privacy policy and security practices.
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include:
Encryption of data during transmission where appropriate.
Access controls.
Authentication mechanisms.
Secure server infrastructure.
Monitoring and logging.
Regular security and application maintenance.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Maintain your account.
Complete transactions.
Meet legal, regulatory, accounting, or reporting requirements.
Resolve disputes.
Prevent fraud and abuse.
Enforce agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
You may request deletion of your Shopenear account and associated personal information.
You may request account deletion through the account/profile section of the Shopenear application, where available, or by contacting us using the contact information provided below.
Upon receiving a valid deletion request, we will delete or anonymize applicable personal information within a reasonable period, subject to information that we are legally required or legitimately permitted to retain.
Certain transaction, accounting, fraud-prevention, or legally required records may need to be retained for the applicable retention period.
Shopenear is not intended to knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Shopenear may use third-party services, libraries, APIs, or SDKs to provide application functionality.
These services may include infrastructure, analytics, payment processing, maps, notifications, authentication, crash reporting, or other technical services.
Third-party providers may process information according to their own privacy policies and contractual obligations.
We are responsible for reviewing the data practices of third-party SDKs integrated into Shopenear and updating this Privacy Policy when our data practices materially change.
Shopenear may use cookies, local storage, device identifiers, or similar technologies where necessary for application functionality, authentication, security, analytics, or service improvement.
The use of such technologies may vary depending on the services and features enabled in the application.
Depending on applicable law, you may have rights regarding your personal information, including:
Accessing information associated with your account.
Correcting inaccurate information.
Requesting deletion of your account and personal information.
Managing device permissions.
Managing notification preferences.
Withdrawing certain permissions through device settings.
Objecting to or restricting certain processing where applicable.
Requests can be made using the contact information below.
We may update this Privacy Policy from time to time to reflect changes in:
Our services.
Application functionality.
Data processing practices.
Legal or regulatory requirements.
Security practices.
When we make material changes, we may update the "Last Updated" date and provide additional notice where appropriate.
We recommend reviewing this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
App Name: Shopenear
Package Name: com.shopenear
Privacy Contact: info@sinfosis.com
Developer/Company: Shope Near India
Address: Greater Noida
For account deletion requests, please include the mobile number or email address associated with your Shopenear account so that we can identify the relevant account.
By using Shopenear, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law or Google Play policies require consent for the collection or processing of personal or sensitive information, Shopenear will request appropriate permission or consent before collecting or processing that information.