Refund Policy

Returns & Refunds Policy

At Mane Sophistication, your satisfaction is our top priority. Each jar of our Flaxseed Gel is handcrafted with care and attention to quality. Please read our policy below to understand how we handle returns and refunds:

All Sales Are Final
Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges once an order has been shipped.

Order Issues & Damaged Products
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We will gladly resolve the issue by offering a replacement or refund for the damaged or incorrect item.

To process a claim for a damaged or incorrect item, please email us at [your customer service email] with:

• Your order number and/or your name

• A clear photo of the damaged or incorrect product

• A brief description of the issue
  
  

Refunds (If Applicable)
Once your claim is approved, we will process your refund to your original method of payment. Please allow a few business days for the refund to appear on your statement, depending on your bank or credit card provider.

Because we handcraft and begin processing your order promptly, we do not accept cancellations after your order has been placed. Please double-check your order details before completing your purchase.

Questions?
If you have any questions about our Returns & Refunds Policy, please contact us at manesophisticationflaxseedgel@gmail.com — we’re here to help and ensure you have the best experience possible with Mane Sophistication.