Privacy Policy for Shippnex

Effective Date: September 16, 2026

Shippnex ("we", "us", "our", or "Shippnex") operates a digital shopping, marketplace, ordering, seller, delivery, and related service platform. Shippnex may provide different applications or interfaces for customers/users, sellers/vendors, restaurants or merchants, captains/delivery partners, service partners, and administrators.

This Privacy Policy explains how information may be collected, used, stored, processed, and shared across Shippnex applications, websites, services, and related platform interfaces.

By accessing or using any Shippnex application or service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to the different Shippnex applications and platform roles, including, where applicable:

Different roles may have access to different features and information. Information collected depends on the application, role, permissions granted, and services being used.

2. Information We May Collect

Depending on your role and use of Shippnex, we may collect or receive the following information.

A. Account and Personal Information

This may include:

For sellers, vendors, restaurants, merchants, and delivery partners, additional business or verification information may be required to provide platform services.

B. Customer and Order Information

For customers/users, information may include:

C. Seller/Vendor Information

For sellers and vendors, Shippnex may process information such as:

D. Restaurant/Merchant Information

Where restaurant or merchant functionality is available, Shippnex may process:

E. Captain/Delivery Partner Information

For captains, riders, drivers, or delivery partners, Shippnex may collect information necessary to provide delivery services, such as:

3. Location Information

Shippnex may request location access when required for platform functionality.

Depending on the role and feature, location information may be used for:

Customers may provide a delivery location manually where supported.

Captains or delivery partners may require location access while performing an active delivery or other location-dependent task.

Location access is subject to the permissions granted through the device and applicable laws.

4. Camera, Photos and Files

Shippnex may request camera, photo, or file access when required for available features.

Examples include:

Access will be used for the relevant functionality for which permission is requested.

5. Payment and Financial Information

Shippnex may support online payments, cash payments, seller settlements, delivery partner settlements, refunds, or other transaction-related services.

Depending on the role, we may process:

Third-party payment providers may process payment information according to their own privacy policies and applicable requirements.

We do not intend to store complete payment card information unless specifically required by an applicable payment service and supported by appropriate security measures.

6. Device and Technical Information

We may collect technical information necessary to operate, secure, and improve Shippnex, including:

7. How We Use Information

Information may be used to:

8. Information Sharing

Information may be shared only when reasonably necessary to operate the Shippnex platform or as permitted or required by applicable law.

Depending on the transaction, relevant information may be shared between:

For example, information required to fulfill an order may be shared with the relevant seller, merchant, restaurant, or delivery partner.

9. Third-Party Service Providers

Shippnex may use third-party services for:

Third-party providers may process information according to their applicable privacy policies and contractual requirements.

10. Notifications

Shippnex may send notifications related to:

Users may control notification permissions through supported app or device settings.

11. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Secure communication technologies such as HTTPS/TLS may be used when information is transmitted between the application and our servers.

However, no electronic storage or internet transmission can be guaranteed to be completely secure.

12. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements, and protect our legitimate interests.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

13. Account Deletion

Where account creation is available, users and partners may request deletion of their account through the account deletion functionality provided by Shippnex and/or through an applicable web-based deletion mechanism.

Some information may need to be retained when required for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

Deletion of an account may also affect access to orders, seller information, delivery records, or other platform functionality.

14. Children's Privacy

Shippnex is not intended to knowingly collect personal information