Customers can order a shipping container over the phone through our website.

Once the order is confirmed, our team will schedule a delivery date and time with the customer.

Customers can choose to have the container delivered to their location or pick it up from our depot.

Before your delivery driver arrives, double-check that there’s enough space for the truck to move around. Our drivers need a straight line of 120 feet, a width of 14 feet, and a clearance height of 14 feet to deliver your shipping container smoothly. Make sure the roads leading to your site are wide enough for turns and clear of obstacles like low-hanging wires, branches, fences, and other common blockages. Your delivery spot should have enough turning space to ensure a hassle-free roll-off.

Delivery trucks are heavy, especially when carrying a shipping container, so they can easily get stuck on soft surfaces. Here’s a quick rundown of suitable and unsuitable terrains.

Suitable:

– Dry, compacted gravel or dirt

– Asphalt

– Concrete

Not Recommended:

– Loose dirt

– Wet gravel or dirt

– Mud

– Sand

– Soft grass

– Snow and ice

– Steep inclines or slopes

– Drains

– Ditches

– Trenches

When picking a spot for your container, make sure the ground is hard and level. An uneven surface can cause the container to settle improperly, potentially bending the door frame and making it difficult to open and close. The best surfaces are concrete or asphalt. We also suggest placing wood blocks, iron plates, or something similar under the corners to keep everything level.

Delivery charges will vary based on the distance of the delivery location from the closest depot to you.

Customers must ensure that there is enough space at the delivery location to accommodate the shipping container.

Customers must also ensure that there is clear and safe access for our delivery truck to reach the delivery location.

Customers must prepare the delivery location by clearing any obstacles or debris that may obstruct the delivery process.

Customers should also ensure that there are no overhead obstructions that may hinder the placement of the shipping container.

Customers must provide accurate information about the delivery location, including any specific requirements for access such as gate codes or security protocols.

Customers should also inform us of any potential obstacles or challenges that may affect the delivery process.

Our team will provide customers with an estimated delivery time-frame, but delays may occur due to unforeseen circumstances such as traffic or weather conditions.

Customers will be notified of any delays as soon as possible.

Our delivery team will place the shipping container at the designated location as specified by the customer.

Customers must be present at the delivery location to inspect the placement of the container and ensure that it meets their requirements.

We recommend that you have blocks on hand to set the four corners of the container on, 4″x8″x16″ solid concrete blocks, concrete pavers, or similar items work well for this.

Customers should inspect the shipping container for any damages or defects upon delivery.

Any issues should be reported to our team immediately for resolution.

Customers who have rented a shipping container can schedule a pickup date with our team at the end of the rental period.

Customers must ensure that the container is empty and in good condition for pick-up.

Our customer support team is available to assist customers with any questions or concerns related to delivery, placement, or pick-up of shipping containers.

Customers can contact us via phone, email, or live chat for assistance.

By following these comprehensive delivery guidelines, we aim to provide a seamless and efficient delivery experience for our customers.