Free Trial testers are chosen through Shein’s automated system. The system takes into account testers’ activity levels with previous Free Trials. The system also considers whether the customer is a potential buyer, how much they have purchased in the past, and their performance with previous Free Trials.
Once winners are selected for a Free Trial, Shein will process the order and ship it to them for free. If it hasn’t been received by 30 days, contact them at freetrial@shein.com. Additionally, contact the Shein team as soon as possible if there are any quality issues, designs defects, or conflicts with your free trial.