Business Case Project

This section demonstrates my ability to develop structured business cases that translate complex organisational problems into clear, evidence-based solutions. Each case study focuses on identifying business challenges, analysing current-state inefficiencies, evaluating strategic options, and recommending solutions that drive measurable value.

Across these projects, I apply a disciplined business analysis approach to support decision-making, improve operational performance, strengthen governance, and ensure alignment between technology, people, and processes. From healthcare transformation to enterprise systems change, these case studies highlight my ability to move beyond requirements gathering into end-to-end problem solving and value delivery.

Electronic Health Records (EHR) Implementation

Business Problem

Meridian Hospital relies on fragmented paper-based patient records, creating delays in accessing critical information, increasing administrative workload, and contributing to a £4.2M annual loss. This lack of a unified system is also driving a rise in medication errors and exposing the hospital to significant patient safety and regulatory risks.

Approach

This project follows a structured, change-led Business Analysis approach to ensure the successful transition from paper-based records to a fully integrated Electronic Health Records (EHR) system.

1. Discovery & Current State Analysis

2. Stakeholder Engagement

3. Requirements Elicitation & Analysis

4. Solution Evaluation

5. Delivery Planning

6. Benefits Realization

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HR Transformation — Global HCM Platform Business Case

Developed a full business case for implementing a unified,

cloud-based HCM platform across a multinational FMCG

organisation with 75,000+ employees across five continents.

The organisation faced fragmented regional HR systems, limited

global workforce visibility, rising compliance risks, and high

operational costs from redundant legacy platforms.

BA DELIVERABLES PRODUCED:

- Stakeholder workshops across HR, IT, and regional leadership

- As-Is process maps across five continents

- Gap analysis: current vs target global operating model

- Options appraisal across three solution scenarios

- Financial model: NPV USD 15.6M | ROI ~75% | IRR ~42%

- Risk register with RAG status and mitigation strategies

- 24-month phased implementation roadmap

- UAT planning and business validation framework

OUTCOME:

USD 20.95M projected benefits vs USD 20.68M investment.

USD 11.4M annual run-rate savings from Year 3.

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