About me

Professional Summary

I am a dedicated customer service professional with experience in technical, sales and healthcare-related accounts in the BPO industry. Throughout my career, I have assisted customers, resolved concerns, provided product and service information, and delivered excellent customer experiences. My strong communication skills and attention to detail have enabled me to build rapport with customers, handle sensitive information professionally, and effectively resolve complex issues.

In addition to my customer service experience, I was promoted to a Support role where I assisted trainees, provided coaching and guidance, and handled escalation calls from customers with more complex concerns. This experience strengthened my problem-solving skills, and ability to remain calm and professional in challenging situations.

I also have a Nursing background and experience working in an aesthetic clinic, where I gained exposure to patient care, scheduling, documentation, and medical terminology. I am highly organized, adaptable, quick to learn new systems, and committed to delivering high quality service and support.

Skills

• Customer service

• Healthcare support

• Email management

• Sales

• Technical support

• Patient Communication

• Administrative support

• Data entry

• Microsoft office

• Google workspace

• Phone support

• Escalation handling

Experience

Senior Customer Support Representative

• Call Handling & Customer Communication (Call, Email, Chat) 

• Billing inquiries

• Data entry & Documentation

• HIPAA Compliance & Data privacy

Account Associate III

• Call Handling & Customer Communication

• Billing inquiries & Payment processing

• Multitasking & Time management

• Advanced customer support (Supervisor calls)

• Achieved sales targets and maintained customer satisfaction

Nurse - Aesthetic clinic

• Patient Scheduling & Coordination

• Patient education & communication

• Confidentiality & Clinic readiness

• Team collaboration

Certifications & Assessments

• Best Floor Support 2025

• Account Associate III

• Account Associate II

• C2 English Proficiency

• Disc Assessment

• Nursing credentials

Equipment & Internet

Laptop

AMD Ryzen 5 7530U with  Radeon Graphics

Internet

• Download: 99.54 Mbps

• Upload:100.78 Mbps

Backup Internet

• Pocket Wi-Fi from a different provider

Contact

Email: skmtomeldan824@gmail.com          skmtomeldan824@outlook.com