Ever since going all-in w/Shaw for our email account needs in mid-April 2022 I've been locked out of both my email accounts 4-times now! Pretty much like clockwork (approx every 2-months) they go offline requiring me to call in, re-verify account details, have them unlock both email accounts, reset my passwords, re-login, blah blah blah! Nope cannot do a thing as the accounts are LOCKED requiring someone w/Shaw support to go in and unlock no other alternative... Not sure when told accounts are locked if that's factual or a guess dunno.
Thing is my wife's email account has never been effected (new in April) not once, my one account created in 2013 has never had a problem either... Until creating a new personal account for myself in Apr now both my old and new email accounts get locked at exact same time every time. This rinse-n-repeat cycle here has gotten awfully old to say the least not to mention super frustrating.
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Own many devices (computers, tables, phones) with there being NO correlation between this problem and any one particular device when it happens. Rely on programs/apps for my email needs rarely logging into webmail via a browser so not human error because of too many login attempts. When call in we're usually met with scripted responses (which is fine) but when it doesn't make sense in my case then it's unlikely to be true.
In the end there's extreme disappoint I have to now look elsewhere for my personal email account needs (don't trust for one second creating a new Shaw email address will help), and that I'll be wasting hours and hours (again) going through the process of updating my email accounts wherever applicable. A great example where technology is great, until it isn't!
There's been no correlation between a PC and when this happens not one. Last couple of occurrences we didn't have any of our computers on that week it was only when booted up my phone next day that I noticed both accounts were offline,.. This time was on an Android time before was an iPhone?!?!?! The only consistency in all this is that it happens around the 2-month mark (57-63 days), far from random IMO if were something on my end.
@LinzPlinz -- maybe, it is none of your computers, because it could be that the password(s) for your Shaw account(s) is being abused by somebody -- using your ID to authenticate to Shaw's E-mail servers, and then to send "spam" and/or "phishing" messages. After each "unlock", are you changing your My Shaw password and your E-mail password?
A couple key factors here. In all four incidences it has only happened in 3rd half of the month and around the 60 day mark. I'd definitely think after four go-arounds it would of been way more random than that if my accounts were being abused no?
And there's never been any association with one particular device... Like said was using my Android this time when happened never having booted up one of my PC's during the week, and time before that it was my iPhone.
Have four other non-Shaw email accounts that are/were residing along side my two Shaw email accounts using same email clients, on "all" devices. The constant here is "email client(s)" yet none of my others accounts have ever been compromised and we've had them for years.
And the one Shaw email account I've had for 10+ years with never an ounce of problems all of a sudden getting locked? Can see it happening to one account but not both. And again why not my wife's email account?
Are these 3 IDs "under" the same Shaw account, i.e., visible as such when you logon to the My Shaw Portal? Expressed differently, do you & your spouse each get one invoice from Shaw every month, or just one invoice, covering the 3 IDs?
That My Shaw Portal will show you the volume of Internet traffic for each billing-period. Excessive? Over some Shaw-imposed limit? (Some of the slower Shaw Internet packages do not have "unlimited" Internet traffic.)
None of the 3 accounts are used to send/receive emails to/from a large list of clients, or anything of that nature. Two are personal (wife's and mine) created in Apr 2022, other is my old work email account from 2013 that has seen very little use since 2018. To-date only my accounts have been effected.
Nope nobody has any answers other than saying "likely too many login attempts". I've asked last couple of times "are you sure" and they reply back "well no" hahaha. Think were done playing this guessing game and time to move on.
@Ivana_c84 -- Are your ID(s) under the same Shaw account, i.e., visible as such when you logon to the My Shaw Portal? If so, then it is possible that some hacker has obtained the password for your account on that Portal, and is changing the password for your E-mail account(s).
I recall decades ago when Shaw took over from Rogers we had the opportunity to convert our email prefix naming convention to @Shaw.ca as long as the prefix was available eg. Jdoe@shaw.ca; however, I suspect it's extremely unlikely that in 2023 that your original prefix email address will be available. For a short period of time email was redirected/forwarded to your new email address.
Does anyone have any information what's in the works? Should we be changing our email address to a temporary one and if there are any "best practices" we should be planning on doing to avoid any interruption especially two-factor-authentication?
I feel either Rogers or Shaw should be sending out email reminders (to the masses) of this situation. However, I suspect it might be in the planning stages or it's way down on their list. I also believe Shaw customers should take this opportunity to consider reducing their dependence on their @Shaw.ca email address.
Then again, it's human nature to wait until the last minute. I can imagine the furor when the time comes and the drama in these forums. I won't be one of them because the moment Rogers notifies me to assign my email address, I'll be on it right away.
The only problem I'll be facing is that I have a few @shaw.ca email address. And except for the main one, I can't recall where I may have used them eg. Flickr or other sites that I don't often visit, but I have an account with. You see, I forward my other non frequently used @shaw.ca email to other email accounts (I have many).
@sballinger : Rogers also uses Webmail, however, if your e-mail address is changing, then I would take this opportunity to change to something like Gmail, or Yahoo, or your own domain (which may cost a few $/month). This would preclude these sorts of problems of having an e-mail address tied to a service provider in the future.
You might even have one already and not know it, but if not, now is a great time to sign up for one, you can forward your shaw mail to the new email address, and then start notifying your contacts to start emailing you at your new address. you can also start contacting the web sites and providers you do business with and update your email address to the new one. you should keep some kind of tracker/log of all the websites you do business with and which email you have registered with them.
Around May 2 I lost the ability to send emails to any [email protected] person from Outlook 2016 from my Desktop PC. Microsoft Support had first go with the goal of determining whether or not Outlook was the source of the problem:
Added my GMail as a second Outlook account. Results: Email from Outlook (GMail) account gets to Shaw. Email from to Outlook (Telus) does not. Microsoft view is that since two different email clients using Telus settings cannot send email to Shaw, and Outlook using Gmail settings can, then the problem is not Outlook and it's a Telus problem - call Telus.
Also tried a new email account and deleting and re-creating the original Telus email account and rebooting the modem twice.. Still cannot send e-mail to Shaw. As a clue I also could not send emails to myself at my Telus email account. They simply just didn't arrive. After one of the things Telus tried noted above - now I can, surprisingly enough. Telus Support finally had enough and advised since email from Telus Webmail to Shaw Webmail works that is all they are prepared to support. But go speak to Shaw, because it must be their problem. Shaw says nope, sorry, not us. There is nothing we could do to block a particular IP address, and we would have no reason to. If emails get here from your [email protected] account using other devices it is not our problem.
This problem has finally been resolved. I finally took the PC into BestBuy.ca Geek Squad. The problem was that I did have a subscription to Geek Squad Maintenance program but cancelled it. When I did that the security software BitDefender was no longer being updated. They said that there was a Windows 10 update causing Windows 10 and BitDefender to be out of sync. Updating BitDefender resolved the problem. You would not expect this to cause email problems, particularly only with [email protected]. Nevertheless, it took all of 2 minutes and the problem was gone.
My original settings were 993 and 465 using SSL/TLS as setup by Best Buy when I bought this desktop about a year ago. When the problem started a couple of weeks ago that was the first document I reviewed. Telus Tech's changed this to the current so I didn't want to mix into it myself. Now that they have dropped out I will change them back and see what happens. I don't have a second PC, just a tablet. I will have to figure out how to see the settings on an Outlook for Android tablet. I took a quick look but didn't find them. I didn't set it up originally, Best Buy did. Since I bought the PC and Office 365 from them I planned to drop by there today and see what they say. I don't really want the expense to re-sign up for Geek Squad coverage again, tho. I know you can send to Shaw. So can the rest of civilization I expect. I can send to Shaw from my tablet using Outlook for Android as well. Just not from this this PC using Telus settings.
When Microsoft was looking they asked me to contact Telus and get the "current" settings. I did that and was told try 143 with no SSL and 25, 1025 or 4025 with SSL. Then just keep trying different combinations until you find one that works. I took that info back to Microsoft Support but they didn't seem to be impressed. It is out of my skill level so who am I to say. 152ee80cbc
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