Tips and Tricks for Job Aid Design

Job aids are a cost-effective way to support learners on specific job-related tasks. They frequently have the highest ROI and can be created quickly (Willmore, 2018). Whether you’re creating your first job aid or looking to spruce up previous material- here are some quick tips to make sure your learning object is ready for learners.

Job aids should be simple and easy to use

The typical job aid is being used while performing a task. The learner will need to be able to quickly reference the tool while continuing to perform (Willmore, 2018). Remove unnecessary images and use concise language.

Complete a front-end analysis to make you select the correct job aid format

There are ten job aid formats that can be used. They range from simple reminders, to complex flowcharts that help the learner make a decision. What is the purpose of the job aid? Are workers completing a task out of order? A step job-aid may remedy the situation. Have customer service complaints seen a steady rise? Perhaps a script can be a part of the solution.

Consider the environment

Will learners be able to access the job aid when needed? Should it be a large poster in the warehouse or a small magnet on the side of the register? Make sure the job aid can be used when needed. If the learner has to pull out a binder and use the table of contents to find the information, there may be too many barriers to accessibility.

Consider providing introductory training

Learners must feel comfortable using the tool. To get the ball rolling and make sure they understand, try providing a brief overview of the job aid with references on how to use it. The job aid must have user buy-in for successful implementation.

Evaluate your job aid

After implementation, be sure to evaluate its effectiveness. Has the performance gap been closed? Is the job aid still relevant and needed? Information can rapidly change, make sure your learner supports can keep up!

It may seem daunting the first few times you create a job aid. It is a lot like learning a new e-learning software. Your first object will take you hours and hours but with practice you’ll be cranking out great content in no time!

Looking for a place to start? Canva has a large repository of graphic design templates that are easily customizable to fit user needs. Here are a few of their available checklist designs:

References:

Willmore, J. (2018). Job aid basics (2nd ed). Alexandria, VA: ATD.