Welcome to SHAHAN LIVING! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our resident app.
By using our app, you agree to the practices described in this notice.
We may collect the following types of information:
1. Personal Information
We collect personal details that you voluntarily provide when you register or interact with the app:
Name
Email address
Mobile number
2. Usage Data
We automatically collect technical and usage-related information, including:
Device type, operating system, and app version
Usage patterns (e.g. feature use, app interactions)
Crash logs and performance data (if enabled)
3. Files and Documents Access
To support core features such as downloading and storing PDF documents (e.g. invoices, receipts), we request access to your device's storage.
On Android devices, this may involve permissions like MANAGE_EXTERNAL_STORAGE to allow saving files in the Downloads folder.
We do not access any other files, photos, or media outside those related to app functionality.
We use collected data for the following purposes:
To provide and improve app services
To communicate with you, including notifications, updates, and optional promotional content
To ensure security and prevent fraud
To process support or refund requests
You may opt out of marketing messages at any time from within the app settings or by contacting us.
If you make a payment through the app and encounter an issue (e.g. failed transaction or missing service), the following policy applies:
Proof of Payment Required
To process a refund or dispute, please provide:
A screenshot of the payment confirmation
Date and time of the transaction
Your email or user ID
A brief description of the issue
Review Process and Refund Timeframe
We will review all refund requests. If approved, refunds will be issued within 5–10 business days, depending on your bank or payment provider.
Unauthorized Payments
If you detect an unauthorized charge, contact us immediately. We will investigate and take appropriate action, which may include suspending accounts or reporting fraud.
We do not sell or rent your personal information. However, we may share information:
With trusted service providers (e.g. for payment processing, email delivery) who are bound to protect your data
For legal reasons, such as complying with laws, regulations, or court orders
In business transfers, such as a merger or acquisition, where we will ensure continuity of privacy commitments
We implement reasonable administrative and technical safeguards to protect your data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection.
You have the right to:
Access, update, or delete your personal information
Opt out of promotional messages
Revoke app permissions (e.g. storage access) via your device settings
To request data deletion or changes, contact us at:
📧 shahan.company1@gmail.com
To permanently delete your account or data from the SHAHAN LIVING app, please email us at shahan.company1@gmail.com. Your request will be processed promptly.
We may update this policy from time to time. Significant changes will be communicated through the app or email. We encourage you to review this page regularly.
If you have any questions about this Privacy Policy or your data rights, please reach out:
📧 info@shahancompany.com