Effective Date: June 17, 2026
Smart Global ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TrueGuide mobile application ("App").
Please read this Privacy Policy carefully. By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of the App.
We collect information that you voluntarily provide and information automatically collected when you use the App.
To create and manage your account, we may collect:
First Name and Last Name
Mobile Number
Email Address
Physical Address
Profile Image or Avatar
For business owners and service providers listing their businesses on TrueGuide, we may collect:
Business Name or Company Name
Business Contact Information
Business Email Address
WhatsApp Number
Business Logo and Cover Images
Product and Service Details
Business Category
Business Address
Business Location Coordinates (Latitude and Longitude)
TrueGuide offers paid subscription plans for business listings and promotional services.
Payments are processed securely through Razorpay.
We do not collect or store:
Credit Card Numbers
Debit Card Numbers
CVV Codes
UPI PINs
Net Banking Credentials
Banking Passwords
Such information is processed directly by Razorpay using industry-standard PCI-DSS compliant security measures.
We may receive and store limited payment-related information, including:
Subscription Plan Type
Transaction ID
Payment Status
Payment Amount
Date and Time of Transaction
Subscription Start and Expiry Dates
This information is used solely for subscription management, billing support, and account verification.
We may automatically collect:
Device Model
Device Manufacturer
Operating System Version
Application Version
Unique Device Identifier (UUID or Device ID)
IP Address
App Usage Logs
Crash Reports
TrueGuide is a location-based business discovery platform.
With your permission, we may access your location to:
Show nearby businesses and services
Improve local search results
Calculate distance between users and listings
Provide location-based recommendations
Prevent fraudulent activities
Location information is accessed only while using the App and is not continuously tracked in the background.
The App may request the following permissions:
Location Permission
Used to discover nearby businesses and services.
Camera Permission
Used to capture profile pictures, business images, and listing photos.
Photo Gallery Permission
Used to upload profile images, logos, products, and business photos.
Notification Permission
Used to send account alerts, inquiry notifications, subscription reminders, and promotional updates.
Internet Permission
Used for secure communication with our servers and integrated third-party services.
We use collected information for the following purposes:
Creating and managing user accounts
Creating and maintaining business listings
Processing subscriptions and payments
Delivering location-based services
Sending OTP verification messages
Responding to customer inquiries
Tracking business leads and customer requests
Sending notifications and updates
Preventing fraud and unauthorized access
Improving application performance and user experience
Monitoring app stability and resolving technical issues
We respect your privacy and do not sell, rent, or trade your personal information.
We may share information under the following circumstances:
We may share limited information with trusted service providers including:
Google Play Services
Firebase Cloud Messaging (FCM)
Firebase Analytics
Google Maps Platform
Cloud Hosting Providers
These providers process information solely to support App functionality.
Payment-related information may be shared with Razorpay for:
Payment Authorization
Subscription Processing
Payment Verification
Refund Processing
Fraud Prevention
We may disclose information when required by:
Applicable Laws
Government Authorities
Court Orders
Legal Investigations
We may disclose information when necessary to:
Prevent Fraud
Investigate Security Incidents
Protect User Safety
Enforce Our Policies
We implement reasonable administrative, technical, and physical safeguards to protect your information.
Security measures include:
HTTPS SSL/TLS Encryption
Secure Database Infrastructure
Authentication and Access Controls
Regular Security Monitoring
Restricted Administrative Access
While we strive to protect your information, no electronic storage system or internet transmission can be guaranteed to be 100% secure.
We retain information only as long as necessary for:
Account Management
Business Listing Operations
Subscription Management
Legal Compliance
Security Investigations
Financial Auditing Requirements
Information that is no longer required is securely deleted or anonymized.
You have the right to:
Access Your Information
Update Your Information
Correct Inaccurate Information
Request Account Deletion
You may request deletion through:
Option 1: In-App Deletion
Navigate to:
Settings → Account → Delete Account
Option 2: Email Request
Send your request to:
sgsapp20@gmail.com
Upon verification of your request:
Personal profile information will be removed.
Business listings associated with your account may be removed.
Subscription information may be retained where legally required for accounting, taxation, dispute resolution, or fraud prevention purposes.
TrueGuide is intended for users aged 18 years and above.
We do not knowingly collect information from children under 18 years of age.
If we become aware that a child has provided personal information, we will promptly delete such information.
The App may integrate with third-party services including:
Google Play Services
Firebase Cloud Messaging
Firebase Analytics
Google Maps Platform
Razorpay Payment Gateway
These services maintain their own privacy policies and terms of service.
We encourage users to review their respective privacy policies before using such services.
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated Effective Date.
Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy, account deletion requests, payment concerns, or data protection matters, please contact us:
Smart Global
Email: sgsapp20@gmail.com
We will make reasonable efforts to respond to all privacy-related requests in a timely manner.